They did not have even a quarter of my list in stock and were uninterested in trying to get a hold of the rest of it.
This was almost a thousand dollar order and they just could not be bothered.
I went to Wal*Mart and they were not only willing to order what was not in stock, they saved me money as well.
Customer service.
They did not have it.
I had some dealings with Toys R Us back when I worked in the retail biz. IMO they are going extinct for the same reason all those other big box retailers have assumed room temperature:
Senior corporate management that is unbelievably effing arrogant.
Execs from this company were a real piece of work.