I had some dealings with Toys R Us back when I worked in the retail biz. IMO they are going extinct for the same reason all those other big box retailers have assumed room temperature:
Senior corporate management that is unbelievably effing arrogant.
Execs from this company were a real piece of work.
Interesting reflections. I agree that arrogance and pride ruin big stores.
Grants general merchandise had 1,200 stores from 1906 to 1976 and then caused the second biggest bankruptcy in US history in 1976. Problem: loans to customers with low credit and an inability to pay. Pride.
Legos will always sell. Dolls sales are down, since youngsters do not buy dolls or general antiques. Young people buy dinner has fancy restaurants with good lighting for Instagram.