This is why we find people on top of over passes with sniper rifles. When someone tells you no there always has to be higher appeal, supervisor or not. I worked in the headquarters of a mid sized state depart. i hired trainers from the field and told them their job is to find someone who has the authoiorty to say yes because every asshole can say no.
Good luck-—former sacramentan
That's what you call the "Fairy God Mother Department" (Thanks to Robert Heinlein's "Time Enough For Love"). I got connected to the "Department of Dirty Tricks." It's open 24/7 and has multiple lines bandager operators. The FGMD is only open alternate Tuesdays from 11:03AM to 11:34AM, but the phone is usually waiting for a repairman from the DDT guy's, who are all working overtime, elsewhere.