Thanks to Swordmaker for the ping!!
In this case they're using a "survey of over 90,000 readers". Did they correct for the fact that more negative responses would naturally come back from disgruntled users, than positive responses come back from happy users?
People who a unhappy are more likely to register a complaint, than people who are happy are to register a glowing report. Human nature.
I haven't heard Surface-related complaints from the many folks I know who have Surfaces. Complaints about Windows 10, yes. But about the hardware? Nope. In fact they LOVE the hardware.
Blaming Windows 10 issues on Surface is not fair. Never mind PEBKAC (Problem Exists Between Keyboard And Chair) issues...