In this case they're using a "survey of over 90,000 readers". Did they correct for the fact that more negative responses would naturally come back from disgruntled users, than positive responses come back from happy users?
People who a unhappy are more likely to register a complaint, than people who are happy are to register a glowing report. Human nature.
I haven't heard Surface-related complaints from the many folks I know who have Surfaces. Complaints about Windows 10, yes. But about the hardware? Nope. In fact they LOVE the hardware.
Blaming Windows 10 issues on Surface is not fair. Never mind PEBKAC (Problem Exists Between Keyboard And Chair) issues...
I work in it in an Enterprise environment
rolled out about 80 so far rmaed 2.
I bought my son an sp3 just before sp4 was coming out and he has had no problems
IPads on the other hand dying with alarming regularity
I’m most familiar with Consumer Reports car reviews and ratings.
If their computer ratings are anything like their car ratings (good or bad), I wouldn’t put any faith in them at all.
One infamous 2013 review rated the overall reliability of the Subaru BRZ as “much worse than average”, when the only problem areas they found were the audio system and squeaks and rattles (body integrity). All other areas were above or much above average. Agreed, a wonky audio system and rattles are annoying, but they won’t ever leave your car dead beside the road.
http://blog.bluespringsfordparts.com/233/consumer-reports-rating-methodology-flawed/
As can be seen at the linked site, the CR readership is heavily weighted to older, better educated, and wealthier people. That sort of demographic bias is a red flag to any competent statistician.