Posted on 04/12/2017 3:12:04 PM PDT by Morgana
United Airlines says it will compensate the cost of tickets for every passenger on Flight 3411, where a man was forcibly removed and dragged earlier this week, according to CNBC.
The news follows a second statement from United CEO Oscar Munoz, in which he said that "no one should ever be mistreated this way" — a pivot from his Monday statement. In the latter, Munoz said the passenger was "disruptive and belligerent."
United has been in hot water since the video first emerged on Sunday, with outraged social media users calling for a boycott and leaving the airline 1-star ratings on Yelp.
(Excerpt) Read more at fortune.com ...
For what it's worth, I'd almost surely be the type to voluntarily comply, make meaningless threats of legal action, and have to settle for stewing in my own juices with anger at United the rest of my life.
However, seeing the reaction to this video might make me change my approach if I knew the cameras were rolling.
I also should claim that much of the blame is on the police. Not all, but plenty. They took a bad situation and threw it over the cliff.
The law has nothing to do with this case. Nothing. This is about customer service.
Not to split hairs but I would imagine the Pilot is in command once the boarding is closed. I have no doubt he could kick off anyone he wished to. Even before the plane begins to move.
“Not to split hairs but I would imagine the Pilot is in command once the boarding is closed.”
FAA splits hairs on PIC.
From your link:
New United Slogan:
“We came here to sell seats and kick ass...and we’re all out of seats.”
Hilarious.
We’re tired of being treated like cattle unless we pony up for a first class ticket.
Two heavy hitter lawyers have already taken Dao’s case:
Stephen Golan and Thomas Demetrio.
I think they’ll remove their CEO inside of a week and apologize profusely not just for the deplaning incident but for their subsequent handling of it. He might be assed out as soon as Friday.
There will be hastily-assembled TV commercials with attractive actors dressed in United Airlines uniforms (the one with the longest time on camera, front and center, will be Asian) explaining that people are their number one priority. In-flight videos will switch to how we are all one big happy family who treat every ticket buyer as the most important thing ever.
They’ve already abandoned your position entirely, you know.
As for me, I fly JetBlue domestically.
Is the contract of carriage an unconscionable contract?
If you’re United... do you want a jury making that call? Probably not... that’s why you settle.
I find it difficult to believe there are so many people who side with the perp on the plane instead of the security people just doing their job in an impossible situation.
Again; the perp only had two choices by the time the security people had arrived. Leave standing up like a man or like a baby being dragged. There wasn’t a third choice.
The airline had the authority and right to bump those people for the over all good of keeping the planes in the air moving people from point A to point B. The perp hijacked the plane when he make the decision to stay and be a baby about it.
In a just and honorable world this perp would serve time and have to pay a big fine. I hope it happens that way.
"...perp..."
Oh, undoubtedly!
But I am not paying them to get me from one place to another. I am (or rather I was) paying the airline to do so.
There are limits to how badly you can treat people who are paying you for a service before they stop muttering under their breath and become hostile.
The airline business is a customer service business. The passenger was boarded. His luggage was on board. The UAL manager came aboard and demanded four volunteers to deboard. When no one volunteered he ordered four passengers to be taken off the plane randomly. The 69 year old man was the third passenger ORDERED OFF the plane. He refused. The Manager called law enforcement and had the man violently removed.
You are telling me that UAL has no clue how many crew members they have to move around the country BEFORE they board the passengers? I call piss poor management on UAL’s side. I hope they have to pay dearly for this atrocity. How dare a US company treat its customers this way!
Note: I have no problem with the airlines informing passengers BEFORE they board that they have to take a later flight (which in this case was 22 hours later). If the passenger manages to negotiate a “deal” more power to that passenger.
Spoken like someone who has no clue what it takes to move 2.2 million people around the USA on planes daily and who has an entitled mentality.
There are millions of moving parts to make this happen day in and day out with yesterday overlapping on today and so forth. If the airlines didn’t have a lot of leeway to change the passenger manifest as needed they not only could not get these millions of people per day to their destinations they would have far less available flights, long waiting lists, and sky high ticket prices. Pun intended.
Over 40,000 people were bumped from flights last year and that doesn’t include the people who chose to volunteer and take the loot and hotel room. It’s the normal everyday course of business.
Oh, and the captain did NOT have the man violently removed, he ordered his flight crew to offer him the deal and they asked nicely 3 times before calling for the airport security to escort him off the plane. Leaving the plane was NOT AN OPTION for this perp. There was no violence involved that the perp did not start himself. He was the violent one; not the security people just doing a routine job of escorting a combative petulant passenger who will likely never fly another commercial flight in this country again due to his trouble making ways.
I hope the airlines get a big settlement FROM him and the police charge him with preventing ships movement or in this case; airline movement or even kidnapping or hijacking which is what he did when he refused to leave the plane like an adult. Instead he chose to be a petulant child, toddler even, and faked such a commotion garnering your pity which he most certainly does not deserve from anyone. Scorn is what he really deserves. Scorn and nice long gray bar hotel stay.
I hope the airlines all band together to fight this to the end and win. Otherwise you will not like what happens to flying on all the airlines in the future if you can even afford to at $2000 per round trip ticket. They may even start to segregate business class fliers from the general population which I’m sure the business fliers would appreciate. They would still pay the normal rate whereas the gen pop will pay the higher rates and forget about frequent flier miles, peanuts, a pillow, or the ability to carry on anything larger than a wallet. Luggage will be an extra $500 for anything larger than 1’ x 1’ x 2’. That’s the kind of things you will get if you want the level of service you seem to expect.
I’m blown away at how spoiled we Americans have become. It’s time we paid the price for this.
I like option C. He is arrested for hijacking and kidnapping or maybe just for stopping the airline's movement which runs thousands of dollars per minute.
The airline does indeed take him to trial and he ends up paying a huge settlement and in lieu of prison or jail time; he is deported back to his home country.
Wow! It’s so obvious from this video that he was hamming it up for the cameras and did you hear him squeal like a pig? Oh man oh man!
This guy needs to do serious time in the criminal wing of a mental hospital and his family should be paying a huge settlement to the airlines for reputation damage caused by him then he should be deported if he ever gets out of the mental hospital. I can’t believe they let this guy practice medicine in the USA. What a crazy quack who sounds like a pig.
He’s probably crazy like a fox too and was hoping to be filmed so he could make a show of it to sue the airline or airport. Just wow!
Yup,I know.As has been noted before this is a PR disaster for United.Snowfakes nationwide...no,*worldwide*...believe that United's having demanded that that guy leave the aircraft is akin to a state refusing to allow male perverts into women's bathrooms.You *do* know,I assume,that if this guy had been like me (white,male,traditional "middle America") none of this outrage would have happened,don't you!? I'll bet you everything I own that two years from now we'll see the same woman we saw in the video screaming and crying in a video at one of The Wall's construction sites screaming and crying.United's acts were legal...Trump's acts are legal...but the same wailing from that dizzy dame.
As for me, I fly JetBlue domestically.
I've done some flying in my day (take a second to check my profile to get an idea of my flying history) and I wouldn't hesitate to fly United domestically or internationally.My most recent experience with United was Hong Kong to Singapore and return.Not the best flights I've ever had (the 747 looked a bit worn and tired) but not the worst either.And if,when flying United in the future,they insist that I leave the aircraft they will *not* be forced to have me dragged out.I'm a lot better balanced "upstairs" than that. ;-)
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