911 operator faces charges after admitting to hanging up on callers

click2houston ^ | October 13, 2016 | Phil Archer - Reporter

[Morgana]

HOUSTON - A Houston couple says they were victims of a former Houston Emergency Center 911 operator who has allegedly confessed to hanging up on callers seeking emergency help because “she did not want to talk to anyone at that time.”

The former emergency operator, Crenshanda Williams, 43, is charged with two counts of interference with an emergency telephone call, a class A misdemeanor that carries a punishment of up to a year in jail and a $4,000 fine for each count upon conviction.

[VTenigma]

I read the headline yesterday and made the assumption, it was confirmed when I opened this thread and saw the name.

[Steely Tom]

I was just thinking about Tommy. I wonder if he will do a video on Crenshanda.

[Morgana]

If he does...I’ll post it

[dfwgator]

Here’s the answer... 1-900-911

0118 999 881 99 9119 725............3.

[VTenigma]

She was probably texting.

[Chode]

kinda like GonOrrhea

[BykrBayb]

I always suspected George picked the name himself. I was often tempted to buy him a porter’s hat, for those times when the boss man was especially demanding and unappreciative.

[rickmichaels]

A wise move. Saved inevitable future problems.

[hal ogen]

Good. creshanda probably caused much harm to people. She should serve time for each death and so forth she caused. Obviously, shge was a affirmative action hire. Loser.

[blueplum]

Russians sure are giving their children strange names these days

[BarbM]

come on, quit making fun of her name. I worked in a call center. 85-120 calls a day. my co-workers (melinials) didn't know how to work. They sat there and listened to me. After 15 months of this crap, I have to admit that thought of hanging up on people crossed my mind, but I just transferred the calls back into the que.

I know exactly how this person felt. You take one call too many and your mind gets numb. You just cant take it anymore.

[Ellendra]

I’ve worked in a few call centers, both as an agent and as a QA. Your experience was, sadly, normal. Too many people expect to get paid for sitting on their butts.

I have to admit, as a QA I took special pleasure in getting slackers and cheats fired.

[Innovative]

But 911 calls are different — they are for emergencies and operators need to handle them that way.

[PrairieLady2]

Kind of like Hillary hung up on Chris Stevens when he called for help?<<<

^^^This. +1

[4yearlurker]

She be disrespected and be on the Obama phone with her baby daddy!

[BarbM]

Thank you. I love to hear that yes, the slackers do get fired. thanks!!!!