[BarbM]

come on, quit making fun of her name. I worked in a call center. 85-120 calls a day. my co-workers (melinials) didn't know how to work. They sat there and listened to me. After 15 months of this crap, I have to admit that thought of hanging up on people crossed my mind, but I just transferred the calls back into the que.

I know exactly how this person felt. You take one call too many and your mind gets numb. You just cant take it anymore.

[Ellendra]

I’ve worked in a few call centers, both as an agent and as a QA. Your experience was, sadly, normal. Too many people expect to get paid for sitting on their butts.

I have to admit, as a QA I took special pleasure in getting slackers and cheats fired.

[Innovative]

But 911 calls are different — they are for emergencies and operators need to handle them that way.