[Ellendra]

I’ve worked in a few call centers, both as an agent and as a QA. Your experience was, sadly, normal. Too many people expect to get paid for sitting on their butts.

I have to admit, as a QA I took special pleasure in getting slackers and cheats fired.

[BarbM]

Thank you. I love to hear that yes, the slackers do get fired. thanks!!!!