Posted on 07/15/2016 6:09:11 PM PDT by EveningStar
ping
Your problem appears to be people acting as though robots, and not robots themselves.
No “Right to Work” for robots!
It's not just the machines, it's people acting like machines, which are even worse.
My company has recently got religion on this: customer experience is a big focus.
Thanks for posting. Good vanity!
I call this epoch in human history the “Junk era”.
Everything we are surrounded by is just junk. The economy simply doesn’t work in a way where people are rewarded by taking time and really doing their jobs. There is a clearer reward in just phoning it in and doing the least possible.
Look at our buildings and compare them to buildings built pre-60s.
The quality of work of everyone is tanking. We are barely able to clearly define “durable goods”. It’s all just junk.
Why?
Most people never learned how to listen to another person. Too wrapped up in their own little world's concerns.
In Frank Herbert’s “Dune universe” one of the major events of the past, which sets a great many things in motion, was the “Butlerian Jihad” which resulted in the diktat: “Thou shalt not make a machine in the likeness of a human mind.”
The current glide path seems likely to make human labor largely unnecessary. The population of Baltimore or Chicago gives us some insight as to what human society looks like when no one wants or needs your labor.
I’d like society to get back to basics and maybe not try so hard to be “rich”. But I suspect that most people want to stomp on the current accelerator. Sigh.
Its just zero tolerance thinking expanded into other areas than schools. No common sense allowed, only questions the computer spits out.
I notice something similar, the incessant need to make things better, when actually they take something that works great, and end up ruining it.
Particularly with electronic devices, and often by taking away useful features, or by just making it different, not better, for no good reason.
I really don’t want to take a continuing education class every time Dish TV comes out with a “better receiver”
Clearly it’s just to repackage the same thing, but it’s as if the designers and programmers don’t even understand how people use the the quipment, or else they are just not thinking things through.
I work for a new company since January.
The entire department was let go last year.
The people we provide services for are so grateful to have their problems answered and solved immediately it is incredible,
We are all amazed that the people in the past were a bunch of do-nothing drama queens whose daily activities consisted of forming ‘alliances’ to vote a different one off the island. We (on my team) are all amazed at how much credit we are getting for JUST DOING OUR JOB...
They are not. The sheer joy that you get when you manage to talk to an actual person makes and keeps customers.
If I had a dime for every time I have heard someone roar in to their phone, "Operator! Customer Service! HUMAN!" after trying to deal with a system that does not fit the problem they are trying to resolve I could take an O-bummer style vacation.
Have two options at the front, "Do you want to place an automated or would you like to speak to our customer service?"
It would keep you CS people from only getting customers who are already frustrated and ready to blow.
True, and even more, as companies discovered they could automate things they decided it was OK to lower the standard of quality as well, since the savings were so huge. So if the automated phone tree or DVD you’re told to watch covers 90% of customers, they decided that was OK because they saved a fortune by not having to cater to the needs of that last 10%.
There already is resistance and a return to old ways. We each vote with our wallets, and if want to speed it up, we know what to do.
Those people you deal with are just acting as interfaces to the robots.
They don’t know what they’re doing anyway, and even if they know they are not authorized to go outside the system-defined process. You’re not getting away from the robot, you’re just having someone press the buttons on your behalf.
I’ll probably get flamed, but what the heck. These problems are indicative of why the Chinese are successful at making and selling goods, and why Americans can not. Bad service, workers who just don’t care to improve service or to offer same. Other countries (usually the well known Asian ones like Japan, Korea and China) excel at offering service. Americans, not so much. It’s a culture thing; diversity is killing us.
I don’t know which is worse—the party lines of the 1950s in which several households shared a single phone line or voicemail of the 2010s.
I disagree. Examples of poor human service in no way heralds the end of robotics and especially AI.
AI will kill us all, probably in our lifetimes.
I need a job.
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