Don’t get me started with describing apple and their arrogance. There was a 100+ dollar charge on my debit card from Itunes a few years ago and I had never ANY dealing with apple or any of their crunchy offspring. They would not even talk to me without an Itunes account ID...which I never or would ever have such a mark of the beast.
Fortunately, the VP of the LARGE Multi National corp I worked for was able to get a clear message to Apple that they needed to service me and quickly. The same night a bigwig mgr from Apple phoned and told me they reversed the charges and apologized.
microShaft, Apple and all other micromisfits can KMRRA.
If you did not have an AppleID, how could they talk to you? There was no way for them to even know who you were. You could have been anybody calling in claiming to be you. If you never had any dealings with Apple, it was pure and simple credit card fraud. . . and not something Apple had anything to do with or any way of correcting without proof of YOUR identity, or proof you were who you said you were via an AppleID. They were completely in the right to refuse to deal with you without that.
The other choice you would seem to prefer is that ANYONE could steal your identity merely by calling and claiming to be you! Good luck with that, soycd.
I hope your 8-track cartridges are safe and you enjoy them.