They finally have some pretty decent Android phones, and if you watch eBay you can basically get the phone for free when you buy a year’s worth of service.
Tracfone LG Ultimate 2 Prepaid Smartphone + 1200 Minutes/Texts/Data + 1yr service...$95, it’ll be around again, if not cheaper. Nice phone.
I came to FR just to find threads about TracFone tonight; and I saw this thread.
We’ve used them for many years, and for our use the service has been wonderful. The Tech people are great.
Recently, however, we ordered a new phone, which never arrived. They had charged our card, never sent the phone, and claimed that it was the fault of FedEx - even though FedEx had told us plainly that they had never received the shipment; and the tracking record confirmed that.
Finally, TracFone admitted that the tracking record was accurate, and we began the process of ‘fixing’ this.
After 3 hours, over two days, of trying to get the situation rectified, we finally gave up. We kept getting transferred to more and more people who couldn’t speak very understandable English, all of them wanting the same information over and over.
Now we’re just trying to cancel the order. But trying to cancel seemed to be leading us into more hours with Customer Service.
We’re patient people, but we don’t have that kind of time to spend on one simple purchase, so we gave up, told them that we’d be contacting our bank, and hung up. The process was so bizarre, with so many different people starting over and asking for our information again and again, that we became uneasy.
TracFone is great on the Tech side; but the ordering/payment side can be, in our experience, a mess. I’ve had ordering problems with other vendors - but none that took more than a few minutes to reconcile.
-JT