Posted on 02/18/2015 10:09:06 AM PST by Citizen Zed
For Walmart, the dip in its customer satisfaction ratings could spell more trouble ahead. Retailers, after all, are at the whim of the consumer, who is typically looking for a mix of good prices, selection and customer service. If a retailer starts to fail on those fronts, it can end up in what ACSI director David VanAmburg calls "a deadly cycle." On top of that, Walmart's well-publicized struggles with calls from employees for higher pay and benefits may be taking a toll.
"They are not as dominant on the price side as they were, and the quality still isn't there," VanAmburg told CBS Moneywatch. "They haven't stepped up their game on that side, so we are seeing a lot of dissatisfaction by comparison."
Walmart, meanwhile, has been criticized by activists and employees for its low wages, which have prompted embarrassing episodes such as company stores holding food drives for their own workers. It doesn't look very good for the nation's biggest private employer when its workers have to rely on handouts and government aid to make ends meet.
Conversely, the top-rated speciality retail store, Costco, has benefited from a few trends, including its relatively high pay for retail workers and access to benefits, with Bloomberg BusinessWeek calling it the "happiest company in the world."
(Excerpt) Read more at wctv.tv ...
I’m in far southwest okc. The closest Walmart is by I35 in Moore. You couldn’t pay me to shop there. If I just had to go to one... I’d go to tri-city.... over by Newcastle. Its not much farther away, but it would be way safer.
My aunt as an employee at the lowest part of the totem pole-—receives stock options every year.
Her stock performs amazingly well. Seriously. She’s a part-timer BTW so where is this BS that these employees are ‘victims’?
Read the thread, the Walmart haters are in general, also our more liberal posters here.
Let me point out one outfit in Tulsa which one “could” say - gouge the working man. That’s QuikTrip. However I don’t say that they gouge the working man with some of their high prices.
For example, I might pay $1.00 more for some Gatorade I get there, but in QuikTrip’s case that’s fine with me. QuikTrip is an ABSOLUTE JOY to shop at (and get gas from) with the BEST CUSTOMER SERVICE EVER! I’m happy to shop there!
Across the entire USA, I have NEVER seen a place as good as QuikTrip for everything they do. You can’t say enough good about them! And, they are paying their people there $40,000 a year (just the ordinary worker).
NOW ... I have been to other mom and pop stores where they will charge me a dollar more and THEY ARE RIPPING ME OFF! But, QuikTrip ... no they’re not. They’re just the BEST IN THE USA!
Oh.... hmmm. I don’t really hate Walmart the corporation. I just stay away from those places. I mean, who would drive a $50k car to that place and park it in that parking lot? If I was going to shop very much at Walmart, I’d buy a 72 impala and some $200 air jordans and try to blend.
This is union propaganda. I was reading it and the first thing they said about Costco was about their pay and benefits - as if this had anything to do with consumer preference. That raised a red flag of where this was coming from.
You said ... “In 30 days, their shelves will have big holes in them.”
With Walmart ... you won’t be able to tell the difference, from their normal operation! ... LOL ...
Huh?
The parking is inferior?
Part of the parking experience anywhere you go involves the nature of the other cars parking in proximity to yours, and the person operating it.
They even offer a cash payment beforehand for a web purchase and you pick it up the next day. This is good for the pro-privacy crowd.
I’m willing to pay a few dollars more to have people working the store registers and maybe to have someone load the shelves and pick-up the aisles.
You guys come up with such nonsense.
No, it’s the trashy clientele, and how “they” drive around the parking lot. I’ve almost been run over several times, just walking across the lot. When you’ve got “trash” (for the most part) for clientele, they actually DO drive their cars like MANIACS! And I’ll guarantee you, they’ll be slamming their own car doors into your car! And grocery carts ... heck ... they’ll let them go, after they’re finished and who knows what car that cart is going to run into ... LOL ...
You need some counseling, your issues are internal and are not caused by grocery stores.
Be sure to have your butt-crack showing, if you want to blend in ... LOL ...
IIRC, the Chmn and CEO of Costco each gave $100K to Clinton’s campaign in ‘96, and probably have also supported Obama and other Dems. OF COURSE the let doesn’t hate Costco.
... LOL ... believe me, anyone who knows Walmart knows what I’m saying about it. I’m not telling them a thing they don’t already know themselves ... :-) ...
lol
I would like to shop at Costco.
Problem is, here in Maine the nearest Costco is in Acton, Mass., a 200 - 250 mile drive each way for me.
A WalMart Supercenter, as they used to be called, is 10 miles away from me.
Clientele matter in the parking lot. And near by. We’ve got a grocery store in town I try not to drive by because the people who shop there simply cannot drive. I used to go by it a lot and at least once a week there’d be somebody trying to get out of that parking lot just being stupid, and dangerous. Can’t say I’ve noticed that around WMs, or even other grocery stores in that chain, but that one is dip@#$% central, it can happen.
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