Anyone in MD Having Trouble With Earhlink? [Vanity]

3/15/14 | self

[Lmo56]

My mother and sister [at separate locations] cannot connect through Earthlink. Modem connects, but cannot access any web site.

I work with computers, have cleared their caches, run anti-malware and anti-virus, changed DNS addresses, etc. Nothing seems to work.

2 strange things, though. I can grab updates for the anti-virus software and other programs that have new updates, but this is not through a browser. Also, from my location, I can long distance dial their access numbers, get the modem connected, AND I can get to web pages.

Any thoughts?

[22202NOVA]

They were busy err outing MH 370.

[Flick Lives]

People voluntarily still use dial-up? For real?

Hey, it works... sort of.

[upchuck]

What gets me is that I can access Earthlink via the same telephone number from long distance and I can get into the Internet [web pages].

I agree that Earthlink's tech support is pretty useless. I start my conversation with them by, "May I speak with your supervisor please?" The first line people are dummies and their English leaves a lot to be desired.

I have had the same problem as you; able to access via LD but not locally. I attributed that to a local telco problem.

In all fairness, I've used Earthlink for years and they have been pretty reliable.

[markman46]

yes i did, i am in calif