[Gaffer]

I swore never to set foot in a “Best Buy” ever again.

[KarlInOhio]

If it is like most Best Buy displays it will have a couple of tablets with dead batteries in them that will set off the alarm when you pick them up.

[Ernest_at_the_Beach]

Just what I want....thinking about a Samsung. Notepad...

Walmart showed me the box it came in.

[driftdiver]

Samsung is kicking some fruits behind.

[Responsibility2nd]

I’m liking Best Buy more and more.

I’ve been a loyal Sprint customer for over 10 years. All the major carriers suck, So I might as well stay at Sprint since they suck less. Anyway, I’ve bought many a phone at Sprint stores and online at Sprint.com and have always been treasted like (bleep).

Last couple of times, I’ve gone to Best Buy to replace my phones and have been truly impressed. I’ll never set foot in a Sprint store again.

I have a similar expereince when I bought a Samsung laptop at BB last Christmas. I was in and out and had excellent customer service. In a month or so when the Galaxy S4 comes out and they cut the price of the S3; I’ll go to BB and buy one.

[Clock King]

Useless when people don’t have jobs.

[USFRIENDINVICTORIA]

This makes a lot of sense, for several reasons. It may be the smartest strategic move a big-box bricks & mortar retailer has made in years.

Bricks & mortar stores, such as Best Buy, have been losing a lot of business to online retailers, such as Amazon. Meanwhile the pure Internet retailers have been free-riding on the “show-rooming” services provided by the b&m stores.

This leads the b&m stores to use aggressive sales techniques, to try to convert the lookers to buyers — which results in a less-than-enjoyable shopping experience. And, that results in even more people shopping on line — a vicious circle, which leads straight to the drain for the b&m stores.

Also, as others have commented, many of the sales staff at large b&m stores aren't very knowledgeable about the products. Plus, the “hands-on” experience is very limited — often being no more than a chance to touch the box, while the product is hidden behind glass.

By opening their own showrooms within b&m stores, companies like Samsung can ensure that their products stand out from the rest of the clutter on the shelves; and that they are demonstrated by knowledgeable staff. The customer gets a better shopping experience, and learns more about the product.

Samsung, etc. are indifferent about where their products are bought. If their in-store showroom leads someone to buy from (say) the telco’s on-line outlet, that's still a sale for Samsung. Meanwhile (I'm assuming) Best Buy is being compensated for their floor space, and is not spending money on sales staff. IOW, the b&m store is not providing free show-rooming for their on-line competitors.

I expect to see more of this. Sony, for instance, has their own retail outlets in malls — why not in big-box electronics stores too?

[Fair Paul]

I love Samsung products. I have a Galaxy phone, Samsung washer and drier and TV. Great performance and quality on all.