>>Don’t know how they do it, exactly, but they’re very good at it.<<
A very real lesson in corporate culture. You get what you measure and in this case they measure freshness (fries made from whole potatoes sliced before your very eyes, fresh ground beef, whole onions, etc.) and CUSTOMER SERVICE.
I think the fact it has always been family-owned is a big part of it. They make it clear that you are visiting a local family business, even if there are many of them.
I don’t think there is a single aspect of In N Out that isn’t worth emulating.
>> I don’t think there is a single aspect of In N Out that isn’t worth emulating.
Yep, they’d be an excellent case study of how to do business.