>> I don’t think there is a single aspect of In N Out that isn’t worth emulating.
Yep, they’d be an excellent case study of how to do business.
>>Yep, they’d be an excellent case study of how to do business.<<
Too bad they are so secretive (maybe part of their success?). It would be interesting to see an episode of Undercover Boss (a guilty pleasure) with her (the subject of the article).