Posted on 01/06/2010 4:30:29 PM PST by snippy_about_it
Please excuse this vanity but I have the need to shout from the rooftops in frustration, Dell Computer Company has gone to Hell.
Oh my gawd. I have had the worst time with these people. I have owned Dell computers for over 20 years but never again.
I have some Alienware on order from them and have since October. OCTOBER people. It has been delayed yet again. This is the fourth delay with no notice and no explaination.
The only reason we know it is delayed is by checking the status which always changes right before the ship date.
You see we don't lead a life of such luxury that we can take of work anytime we want so we have to plan ahead. We therefore check the expected date of shipment and put in for a day off so we can be here for delivery.
Low and behold it was delayed from an original ship date of 11/19 to 12/23 to 1/6 and now to 1/22.
But wait, there's more.
THEIR CUSTOMER SERVICE SUCKS!!!!!!!
Good luck getting anyone who has English as their first language or can do any more than tell you what you already know....the new ship date.
They can not tell you the rhyme or reason behind the delay so I cannot determine if the computer will ever be delivered.
I have spent on average two hours on hold with about 5 different "customer care" workers as they pretend to understand my frustration and move me up the chain.
Oh yes, they ask for your phone number and email in case you get disconnected. We did, after two hours but did they call back? No. Did they send me an email? No. They simply hung up on me.
Tonight they actually asked me after being on hold and on my third person to call back in two hours. I said, pardon me? They said in their usual un-understandable accent, yes sir, we have making change and cannot see order, call back two hours.
I told them to go to hell.
I can't take it anymore. There is absolutely no where to turn and no one to speak to. Last night they said they would send me to the "specialized queue" and when I got there the lady said, oh yes, the problem we have been having with Alienware is..bzzzzzzzzzzzzzzz. That's when I was disconnected.
Tonight I asked to get back in the specialized queue. They had no idea what I was talking about.
There is no service any longer. They all suck.
Thanks for listening. It's more than Dell is doing.
“Good luck getting anyone who has English as their first language . . . .”
A few years back I called Dell to order a replacement power cord and got some gal who must have been located in Vietnam who had no idea what I was talking about and couldn’t seem to grasp the concept of transferring me to someone I could converse with (like maybe “Steve” from Bombay).
I’ll never buy Dell again.
Try www.cyberpowerpc.com
Great prices, great rigs...
My company uses offshore labor and sends them through "accent neutralization." I still find 95% them very practically impossible to understand.
And technical service.
I understand your frustration. It sounds like the run around I’ve been getting. From India to what I thought was Mexico but you say it’s El Salvador. Either way it isn’t good.
You know carton, it would be easier if they would just say that when you call. “Sucks to be you”. LOL. At least that would be quicker and it is the same result!
Apple is having all kinds of problems with their new Imacs , etc...Same sh** no matter what company you buy from . All made in China probably with child labor .
Bought a DELL about 3 years ago. NEVER AGAIN. You want to know where mine is sitting? With its 5 year warranty? IN MY LAKE BEHIND MY HOUSE.
TOTAL GARBAGE.
I got so fed up with it breaking down, blue screen, and retarded help or lack there of from India...I used to be on the phone up to 3-4 hrs at a time with India and their tech support.
NEVER EVER EVER AGAIN.
F-ck Dell.
There are always bigger issues and different perspectives to any situation. It also helps not to take ones words out of context or to at least use entire sentences when quoting someone.
I know he meant it as an insult but he doesn’t know my history and therefore speaks to an empty wind.
Yes.
FUBO and FUMD
I too have bought my last Dell anything.
I have purchased three computers and that is
enough.
I have been told they are putting the cheapest
parts in that they can buy.
This is why people quit buying American. One
spends their hard earned money, but the CEO will
sell them junk after several years building up a
business. Guess they have more than enough to live
on. Hope so anyway...they are really disgusting people.
You may already know this, but Apple has had right click capability since the first iteration of OSX. They're also compatible with any USB mouse. I just got the wireless magic mouse, and it's pretty cool. The back is a track pad where you can scroll up and down or left and right, and there's a left and right click, although there aren't any buttons on the mouse.
I've got three Macs in the house and one PC laptop. The PC has Vista and we only use it to surf the web. It works fine for that. Anything serious I do on my Mac.
I have a PC at the office and well, I deal with it.
My point is, if you’re an ordinary consumer you get the Indian customer service department. If you’re a business customer you get Americans who speak excellent English, without discernable accent.
This is not to criticize all Indian customer service reps! Verizon has fabulous people who exercise great patience, ingenuity, and knowledge. I can’t speak highly enough of them. It’s Dell’s choice to hire and keep snarky incompetents who can’t speak clear English.
Easy fix. Do-it-yourself: http://www.newegg.com/Store/Computer.aspx?name=Computer-Hardware
I’ve built three computers so far, and no problems, but there is a slight chance of defect, so if you’re not building it soon after getting the parts, you run the risk of having a defective part after the time to return it to Newegg. However, you will be protected by the manufacturer warranty, and can return it there.
I would suggest buying the cheapest items first, and the MOBO and CPU last if buying piecemeal.
When you buy the processor, buy name brand, not the generic, because the warranties and return policy of the manufacturer are generally better (I use AMD).
When you do build it, wear a wrist strap (as static electricty can fry a motherboard), and take your time. I just made a costly mistake when putting the heat sink on my new CPU (Phenom II triple core CPU). I had trouble securing it, the CPU wasn’t secured, and some pins broke off in the MOBO, trashing both. Lesson learned for me!
I went Gigabyte MOBO for the first time, and am very pleased with that brand-very easy to flash the BIOS. I also stick with WD drives; I think mine (Caviar Black) has a 5 year warranty.
Read ALL of the reviews for a particular component on Newegg to get an idea of what works with each component (especially MOBO/RAM); there will be a lot of tips as well as the reviews. Good luck.
Oh, Newegg reviews rock. I also am on their other Eggxpert site. Listed my system specs there, and got loads of great advice.
Thanks foe your suggestion. Can I buy software and have it preloaded if I go that route? Alos how does warranty and customer support work?
My impression is that the major components of a computer—CPU, mother board, various drives, power supplies etc. are made by companies other than the brand (Dell, H-P, MAC etc) owners. The brand owners simply package the components. Is this more or less accurate?
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