You know what I find so funny in this (and sad too.. a reflection of how far America has fallen) is that this guy had to ARGUE with Bank of America.
I mean how dumb is BofA. Where is our logic? Our Commonsense?
If I am a banker and I see a 23 Quardrillion dollar charge, why am I not doing anything to fix my bloody internal systems that even allowed it.
Also, why am I hassling the poor customer.
In fact if this guy has a magic credit card (AMEX BLACK) that allows a 23 Quadrillion dollar charge, I should be sending him a toaster oven.
After all the 2% commission that Visa makes (and shares with every bank) would be worth 460 TRILLION dollars
Maybe because you’re a bank employee making $14/hr, and don’t really care?
Not surprising....my wife used (note that word) to have a BoA credit card, and they were absolutely the worst, non-thinking idiots when it came to fixing obvious errors.
Bingo.
The $23 Quadrillion number alone should have resulted in people getting fired... at the Bank itself AND at the credit-card company.
That the bank hassled him over something that was obviously an error is simply disgraceful.
Does this man have a workable case to file a lawsuit?
If you’re not the Chief Customer Relations Officer of a billion $ Multinational...
you outta be
This is a fundamental distinction between debit cards and credit cards that many people simply do not understand. By statute, had this been a credit card, all this guy would have to do is notify the credit card company that he was disputing the charge, and send in whatever documentation he had. Then the vendor has to prove to the bank that the charge is legitimate.
With a debit card, this statutory protection does not apply (statute passed long before debit cards were created), his money is gone, his linked account is overdrawn (with whatever other ripple effects that has to keep him hopping), and he has to beg the bank to do the right thing. And we all know how warm-hearted and customer-oriented the Obama TARP banks are, don't we?
Hey! I bought a new toaster the other day, and got a free bank to wo with it! :~)
Two hours on the phone with BofA.
I’d really like to know what kind of conversation took place. Most call centers record calls.
Suspect it went as follows:
Customer: Yeah, the pack of smokes wasn’t 23 quadrillion dollars, it was maybe a few million dollars less.
Bank: Sorry Sir, you signed the receipt and the dispute process is...
Customer: I didn’t spend 23 Quadrillion dollars, even those these were low-tar filtered!
Bank: Sir, did you or did you not buy the cigarettes? Did you smoke them? Did they leave you ‘alive with pleasure’?
Customer: Enough kidding, you have to fix this.
Bank: Sir, smoking is not good for you. It certainly isn’t helping your financial situation.
Customer: This can’t be happeing, I’m not going to stand for this!
Bank: So you’re refusing to file form CD-23512.T to formally dispute the charges. Is there anything else I can help you with today?
“A New Hampshire man says he swiped his debit card at a gas station to buy a pack of cigarettes “
I agree on the ridiculousness of this all the way around. The bank arguing absurdity and the guy using his cedit card on such a trivial purchase. Where I drink coffee they charge $.75 a cup. It amazes me how many people want to pay with a credit card. They charge Betty $.50 per transaction plus 2%. Stores have to raise prices on everyone to cover these costs as lawmakers say you can’t carge a fee or require a minimum amount.
You don't know the half of it. BofA is steeped deeply in the whole Six Sigma process control, blah, blah, blah stuff. The fact that they can print such a large number and nobody got an internal warning??? I wonder if it showed up as a Receivable, or at least as a receivable suspense account... I bet several accounting folks were hunting that down.