Not surprising....my wife used (note that word) to have a BoA credit card, and they were absolutely the worst, non-thinking idiots when it came to fixing obvious errors.
Capital One rode in like white knights when I got cheated by a seller on eBay.
He sold me a “brand new in box” floor cleaner which was as far from new as you can get, outside of a landfill.
They got my money back within 2 weeks.
[what’s in your wallet?]...;-D