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Checkout errors often can be costly
Waterbury Republican-American ^ | March 3, 2009 | Sharon Harvey Rosenberg

Posted on 03/03/2009 12:00:57 PM PST by Graybeard58

In the current environment of massive fraud and monetary mayhem, I recently encountered a small financial error. But I refused to swallow a 25-percent loss at the checkout counter, where I was charged an extra $1 for a pint of organic grape-sized tomatoes.

As a weekly special, the advertised price was $3.99 per container. But when I studied my receipt at the checkout lane, I noticed that I had been charged $4.99 for the tomatoes.

Here's what that episode taught me:

Always check receipts. Checkout errors are common, according to one industry survey. In 2003, A.T. Kearney indicated that there are "data errors" on 30 percent of retail items. My shopping bags verify those findings, and after a spate of checkout errors at several stores, I've learned to quickly review receipts before leaving a store's parking lot. Many errors are computer-driven, explained one store employee. Occasionally, sale prices and special markdowns for various items are publicized but not updated in the store's computer system. For example, the scanning code on my tomatoes did not reflect the hand-written sale price spiked to the produce display.

Check the error policy. Some stores will compensate shoppers for mispriced items.

Examine large purchases. "You have to really scrutinize receipts, especially for big-ticket items," said Jane Bennett Clark, senior associate editor at Kiplinger's Personal Finance. During a recent interview, Clark identified three tiers of pricing errors. 1) Customer errors occur when shoppers select an item that is not covered by a sales promotion. 2) Due to employee error or computer glitches, merchandise is mislabeled. 3) Bait-and-switch gimmicks occur when shoppers are lured into a store with the promise of low-priced specials, but are directed toward comparable merchandise at higher prices. The third scenario is against the law and shoppers should contact local regulators if a bait-and-switch scenario is suspected, Clark said.


TOPICS: Business/Economy
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To: bgill

“I suspect she was saving them for a “special” customer.”

Your post is silly. I’ve seen the meme before.


21 posted on 03/03/2009 5:00:34 PM PST by This_far
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To: bgill

“I walked with the employee to the clearance section and she promptly pulled down machine generated (as in not hand printed)”

What do you mean... not hand printed?


22 posted on 03/03/2009 5:06:30 PM PST by This_far
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To: bgill; razorboy

Interesting knowledge of WMart and similar sign up dates/comments concerning same


23 posted on 03/03/2009 5:12:53 PM PST by This_far
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To: This_far

You have an actual accusation you want to make? Is there something wrong with somebody having worked retail early in their life and sharing what they learned?


24 posted on 03/03/2009 5:16:45 PM PST by razorboy
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To: razorboy

“You have an actual accusation you want to make? Is there something wrong with somebody having worked retail early in their life and sharing what they learned?”

Accusation?
I was implying your knowledge of retail toward the other post (who should have known to make a complaint concerning illegality).

You’ve brought longevity into this (early in their life and sharing...).


25 posted on 03/03/2009 5:28:48 PM PST by This_far
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To: This_far

BS you’re making accusations. And you know it. Now spit it out. Go ahead. We both know what bush you’re beating around, so man up and say it.


26 posted on 03/03/2009 5:33:03 PM PST by razorboy
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To: razorboy

“BS you’re making accusations. And you know it. Now spit it out. Go ahead. We both know what bush you’re beating around, so man up and say it.”

You’re Gibbs, had a bad day and post anon on FR as razorboy?


27 posted on 03/03/2009 5:36:22 PM PST by This_far
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To: This_far

Don’t even know who Gibbs is, having a great day, and we all post anon on FR.


28 posted on 03/03/2009 5:38:55 PM PST by razorboy
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To: razorboy

“Don’t even know who Gibbs is, having a great day, and we all post anon on FR.”

Gibbs will never be a Tony Snow.
Tony Snow was not anon here.


29 posted on 03/03/2009 5:46:11 PM PST by This_far
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To: This_far

A lot of people will never be a Tony Snow. Of course I’m not sure why anybody trying to be a Tony Snow would give a crap about checkout errors. And there are exceptions to every rule, but the vast overwhelming majority of the populace here is anon, including you.


30 posted on 03/03/2009 5:51:13 PM PST by razorboy
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To: razorboy

Of course I’m not sure why anybody trying to be a Tony Snow would give a crap about checkout errors. And there are exceptions to every rule, but the vast overwhelming majority of the populace here is anon, including you.

BUT YOU don’t have a home page???????


31 posted on 03/03/2009 5:57:08 PM PST by This_far
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To: This_far

So? Not everybody does. Not like yours is terribly informative.


32 posted on 03/03/2009 5:59:58 PM PST by razorboy
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To: Squawk 8888
We don't go by an industry standard here in MI--we have a "label law." Customer, by law, is entitled to ten times the difference in a ticketing error with a minimum payout of $1 and a max of $5 per error. Item must be paid for--if you bring the error to the attention of the cashier while the transaction is in process, and the error is corrected before you pay, you get zilch. The law does not apply to sale signs or shelf labels, only labels affixed to an item.

Just a bit of FYI

33 posted on 03/03/2009 6:02:27 PM PST by grellis (I am Jill's overwhelming sense of disgust.)
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To: razorboy

“So? Not everybody does. Not like yours is terribly informative.”

And yours is indicative of an infomercial for painted coins?


34 posted on 03/03/2009 6:06:25 PM PST by This_far
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To: This_far

Mine is indicative of a lack of interest in blathering about myself. Now really, it’s high time you took your annoying little accusations, put them where the sun don’t shine, and buzz off. If you have something to ACTUALLY SAY, the actually say it. If all you’ve got is stupid accusations of double IDing or being the White House press secretary in disguise you’re a complete waste of bits.


35 posted on 03/03/2009 6:14:56 PM PST by razorboy
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To: razorboy

Mine is indicative of a lack of interest in blathering about myself. Now really, it’s high time you took your annoying little accusations, put them where the sun don’t shine, and buzz off. If you have something to ACTUALLY SAY, the actually say it. If all you’ve got is stupid accusations of double IDing or being the White House press secretary in disguise you’re a complete waste of bits.

That would be ‘bytes’... which should be your end, but would you care to re-enter your thought about WalMart?

Would you like to put this discussion off to another day, perhaps tomorrow?

You seem to be getting perturbed and off topic.


36 posted on 03/03/2009 6:24:13 PM PST by This_far
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To: This_far

No that would be bits. The very 1s and 0s and that make up bytes, that’s what you waste.

You haven’t even attempted to be on topic. I’d LOVE to be on topic, if only there wasn’t some guy here that could make a post that didn’t make silly groundless off topic accusations.


37 posted on 03/03/2009 6:27:00 PM PST by razorboy
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To: dware
No, what I have faced is a customer will come to the checkout, and start claiming that one item “had a sign that says...” and other excuses. I make it a habit of going and checking each individual item. The majority of the time, they have seen a sign for an entirely different item, and are trying to claim that price for the item they want. You would be surprised at the huge amount of people that want something for nothing (or at least 75% off...).

Yeah, maybe. I have a camera on my cell phone, and a digital camera in my purse. At one store, they were consistently charging me more for bathroom tissue in the multipacks than the price tags on the shelves. I started taking pictures--closeups--and proved my point. Both times I had to use the photo, there was NO TISSUE NAME on the bargain tag. I note that the practice has stopped, but you have to be careful at this particular store.

38 posted on 03/03/2009 6:34:30 PM PST by Judith Anne
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To: razorboy

In order to bring you back on topic (why can’t you do it youngster?)

[”You should have informed her that was illegal. The posted price is what they need to sell for, if she was playing games to get a friend a discount (which actually doesn’t make a lot of sense, she’d have to override the price for her friend one way or the other, if she’s going to override then just do it) then that was the risk she took.”]

Then you did work either for WalMart (and for many here, that’s not a negative) or have been involved in retail / LP?

How does your statement work within the confines of a Republican or a ‘conservative’?


39 posted on 03/03/2009 6:40:42 PM PST by This_far
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To: razorboy

“I’d LOVE to be on topic, if only there wasn’t some guy here that could make a post that didn’t make silly groundless off topic accusations.”

One step at a time... just don’t consider me as ‘topic’.


40 posted on 03/03/2009 6:44:53 PM PST by This_far
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