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Need computer help from FReeper computer experts (fatal system error c00021a and assorted viruses)

Posted on 10/31/2008 10:12:07 PM PDT by lowbridge

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To: lowbridge

It may not work with different versions, but it’s worth a try. You won’t be able to install Windows using his CD, because the license won’t work. However, we want to see if we can get past that blue screen, fatal error.

Did you try to start it with your brother’s CD in, after changing boot drive order like I told you to do?


41 posted on 10/31/2008 10:45:45 PM PDT by GoLightly
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To: lowbridge
My husband is an IT for 3 companies. He says go to trendmicro.com then click on house call in lower right corner, allow it to install java program and follow remaining instructions to run it. This should clean your computer, then follow up with adaware (get professional version), Mcafee

P.S. Only install only ONE anti virus software because if you have two, one will suspect the other.

42 posted on 10/31/2008 10:46:04 PM PDT by Vicki (Washington State where anyone can vote .... illegals, non-residents, dead people, dogs, felons)
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To: Kirkwood

Dont have the money to buy a new one. I need to do whatever I can to save this one.


43 posted on 10/31/2008 10:46:38 PM PDT by lowbridge
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To: lowbridge

stick your XP cd in the drive and set the bios to boot off the drive.

Fair warning: you’re gonna lose everything you had on the disk but at least you’ll have a clean install.

Folks that suggest you use AV to clean it now mean well, but it’s always been best to just clobber the thing, reinstall all software, install AV, and install imaging. Build the image and the next time you goof, just rebuild from the image. It’ll be just like you left it.


44 posted on 10/31/2008 10:47:11 PM PDT by TomServo
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To: GoLightly

“Did you try to start it with your brother’s CD in, after changing boot drive order like I told you to do?”

Havent gotten started yet. Its way too late. I’m trying to drink in all this technical info and advice before I can do anything :-)


45 posted on 10/31/2008 10:48:44 PM PDT by lowbridge
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To: Vicki

Trend does have a good online virus scan, but he won’t be able to get to the net until after he’s gotten it running on Windows.


46 posted on 10/31/2008 10:49:07 PM PDT by GoLightly
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To: TomServo

I dont mind losing everything. I had nothing important on my computer. nothing which I couldnt get back anyways. But what is “AV” and “imaging”?


47 posted on 10/31/2008 10:50:43 PM PDT by lowbridge
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To: lowbridge

Had the same problem.Took mine to a repair shop and got reformated for less than 40 bucks.They also loaded a lot of free anti virus stuff.


48 posted on 10/31/2008 10:51:44 PM PDT by noutopia (Home of the brave,not the spineless.)
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To: lowbridge

You should have your own set of CD’s for your OS. If your computer came without them, contact the manufacturer of your computer & ask them to send you some.


49 posted on 10/31/2008 10:52:32 PM PDT by GoLightly
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To: lowbridge

Buy one at a garage sale or salvation army or watch during trash pickup day. I just threw out about 15 dell optiplexes last week.


50 posted on 10/31/2008 10:53:06 PM PDT by Kirkwood
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To: lowbridge

What kind of drives does your computer have. You’ll have at least one hard drive PLUS probably at least one CD. Do you have a drive for a diskette (usually drive A:)?


51 posted on 10/31/2008 10:54:32 PM PDT by GoLightly
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To: Kirkwood

The guy was asking for help. You are a jerk


52 posted on 10/31/2008 10:56:45 PM PDT by noutopia (Home of the brave,not the spineless.)
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To: lowbridge
AV = Anti-Virus. (I use Kaspersky)
Imaging = Acronis True Image Home 11.
Lets me build a file containing everything on my computer in one file (one a separate drive) that I can restore anytime I'd like. I have 5 images for recall anytime I want. I wouldn't live without it. Computer crashes - I just pop the restore CD in, map to the correct image to restore and voila!, I'm back in business

Disclaimer, I'm not associated with these vendors.

53 posted on 10/31/2008 10:57:27 PM PDT by TomServo
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To: lowbridge

yeah yer going to have to format. that virus deeply embeds itself so badly, you most likely have many new .exe files in /windows/system32 (if you sorted by date you could spot them) and many new prefetch entries as files and in the registry.

Like many have said here, formatting is your best bet.. I use kaspersky internet security, it asks for permission for any application so if anything looks fishy i deny it access. Setup.exe is fine from the programs install, but 20 .bat files arent’.

Also a handy utility many might want to keep on hand if they can catch this one early is “Combofix”. If you see your pc going into the cmd prompt then it’s almost too late.. bootup into safe mode, run combofix (i’ll usually run it twice to ensure it’s clean) then you should be ok..a lot of virus prog’s don’t even recognize this crazy mother. (Also look into the standalone Vundo fixers)

But, for now you better simply put that windows cd in, do a clean install..

good luck.


54 posted on 10/31/2008 10:57:28 PM PDT by freerites
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To: lowbridge

Why does the video change?


55 posted on 10/31/2008 10:57:29 PM PDT by tagarnier2374
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To: GoLightly

After I got the viruses, but before I got the fatal error that prevented me from acessing windows I went to Trend, but I got impatient with their long scan. While I was doing their scan, I read one complaint about Trend saying that it told the guy that after a long time scanning it couldnt complete the scan and was stopping. So I stopped my scan.

Problem is that everyone gives scans for free. When you want and need a removal of the viruses they find, thats when they try to charge you something and ask you to pay them over the internet. And I dont have the money. Even if I did, problem with that is their scan reveals that my computer has all sorts of massive spyware, keyboard loggers, password stealers, etc. Like i’m gonna type up and send my credit card info to them over the net with that stuff lodged in my computer!


56 posted on 10/31/2008 10:58:28 PM PDT by lowbridge
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To: lowbridge

Brand new Dell Inspirion only $279 or $15/month.


57 posted on 10/31/2008 10:58:29 PM PDT by Kirkwood
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To: noutopia

“The guy was asking for help. You are a jerk”

I am helping. He is better off buying a new or used system that works. His time is worth something too.


58 posted on 10/31/2008 10:59:50 PM PDT by Kirkwood
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To: GoLightly

I have a C drive, I have a 3.5 floppy disc drive (drive A). I have a DVD player (drive E) and a DVD/CD burner


59 posted on 10/31/2008 11:00:43 PM PDT by lowbridge
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To: lowbridge
If you can access the Internet on that system go to Download.com and get AVG (free edition), MalWareBytes and Spy bot. Run those 3 don't buy the upgrades as you don't need to the free editions are enough. Stay away from Norton and McAfee as Norton is the worst possible protection you could install with McAfee being the 2nd worst. Update all 3 of the above and turn off system restore, disable or pull your network access and scan your system in all accounts you have and then in SAFE mode, again with all 3. That should get you to a more stable system unless the virus infestation have really torn out the OS system files.
60 posted on 10/31/2008 11:05:18 PM PDT by SledgeCS (Build the fence. Deport the Illegals. Sell all their assets to cover the cost.)
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