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Computer Help Needed
Myself | 06/01/2008 | TheMom

Posted on 06/01/2008 8:33:05 PM PDT by TheMom

This afternoon my husband set up a computer for the kids. Once everything was set up, he checked to make sure all computers were connected to the net via the router. All looked great!

Then one of the kids downloaded some type of crap that has caused our internet connection to be kaput. I contacted our internet provider – after testing they determined that the problem was not within the cable box. (Each computer can connect to the internet if hooked up directly to the cable box). They gave me the customer service number to the router company ~ the gal said they could check to see if it was a router problem. The customer service lady for Linksys said that since our router is about eight years old it was out of warranty, but for a mere $32.95 they could have a tech check out the problem. (After a few colorful words from my husband) We went out and purchased a new router for $25.00.

The problem still exist. (I have not yet recontacted the router company.)

Each individual system can connect to the internet via the cable box. When all systems are connected to the router, there is no internet connection.

We have tried the basic turn it off, turn it on again ~ with no luck.

Does anyone have a clue how to fix this problem?


TOPICS: Computers/Internet
KEYWORDS: internet; routers
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To: TheMom
The model # of the new “thingie” (not so sure it is a router anymore) is EZXS55W.

It's not a router. Manual here.

That raises the question of what capabilities the Comcast cable modem box has. Sometimes they will come with a router built in. If not, you will want to put a real router between the cable box and your computers (both so that you can have more than one computer share the connection and to provide firewalling).

121 posted on 06/01/2008 9:42:29 PM PDT by cynwoody
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To: Cold Heat

Limewire has been uninstalled from the kid computer & any kid admin rights have been taken away.


122 posted on 06/01/2008 9:42:44 PM PDT by TheMom (My baby just graduated from High School - send money for college!)
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To: ThePythonicCow

That’s a default linksys router address, if I recall correctly.


123 posted on 06/01/2008 9:43:38 PM PDT by Cold Heat (NO! (you can infer any meaning you choose))
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To: TheMom
LOL.....Good idea, my kid got involved in that one a few years back. I had to let him finally learn on his own that it was not a good idea. Kids like free stuff, that is quasi illegal, and now it is definitely illegal. A girl in Minnesota was just fined and sued for over 100K.
124 posted on 06/01/2008 9:46:22 PM PDT by Cold Heat (NO! (you can infer any meaning you choose))
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To: Cold Heat
I rather doubt that this is an issue here.

I've been setting up networks since before ethernet was invented, and I don't recall ever having to worry about DHCP lease times causing loss of connections.

125 posted on 06/01/2008 9:48:14 PM PDT by ThePythonicCow (By their false faith in Man as God, the left would destroy us. They call this faith change.)
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To: Cold Heat

Could be. I am a neophyte . Fixed 2 linkxys systems on my own. If you don’t have kids and you don’t have X box , it’s a whole nother lifestyle. I could give a flying fartola who likes what, am just discusssingmy experiences because that’s how Mom’s solve problems.
Don’t speak the lingo and don’t want to.
G’nite, it’s late.


126 posted on 06/01/2008 9:49:32 PM PDT by acapesket
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To: TheMom

Reset each computer in turn.

Ya gotta get back to a baseline


127 posted on 06/01/2008 9:50:06 PM PDT by mylife (The Roar Of The Masses Could Be Farts)
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To: Cold Heat
I'm pretty sure that (1) she doesn't have a router, (2) if she had connection problems between the PC and router, the PC would not be showing the routers address, default or otherwise, in its ipconfig output, and (3) the default Linksys IP addrs start with 192.168, not 169.
128 posted on 06/01/2008 9:50:50 PM PDT by ThePythonicCow (By their false faith in Man as God, the left would destroy us. They call this faith change.)
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To: mylife
Scan back through the last hundred posts -- you'll see that this has been suggested multiple times, and that she has done it multiple times. She'll be wearing out the dang reset button at this rate. <grin>
129 posted on 06/01/2008 9:52:38 PM PDT by ThePythonicCow (By their false faith in Man as God, the left would destroy us. They call this faith change.)
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To: TheMom
Pinging the TC Memorial Shoot list cuz u folk be smert.

Errr...ummmm....have you tried connecting the doomaflatchie to the dealie and telling the system to do that...you know...rosebud thingie?

Hope you get it fixed. I'm useless at things like this!

130 posted on 06/01/2008 9:53:37 PM PDT by Allegra (If you lived here, you'd be home by now.)
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To: ThePythonicCow

Well.... Thats a good idea. Go to the last thing that was touched


131 posted on 06/01/2008 9:54:22 PM PDT by mylife (The Roar Of The Masses Could Be Farts)
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To: mylife; TheMom
Good point.

TheMom -- You might not need a new thingie. The old one might be just fine, with a little tender loving care.

132 posted on 06/01/2008 9:54:56 PM PDT by ThePythonicCow (By their false faith in Man as God, the left would destroy us. They call this faith change.)
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To: ThePythonicCow
It happens all he time when machines with different OS's are hooked up by inexperienced users. It happened to me when I added a new machine with Vista to a old network. It does not happen when all are on XP, unless one does not have the revision 2.

As these new OS's come out, they use ever more complex security protocols. sometimes the router will not hook up properly to the ones with the new OS.

The fix is to raise the security level to WPA from WEP on the entire network, assuming the router will allow it. This sometime require the purchase of a new router, or the reconfig of the default options on the new computer to WEP from the default WPA. It is lees effective security, but you need to do one or the other.

133 posted on 06/01/2008 9:55:23 PM PDT by Cold Heat (NO! (you can infer any meaning you choose))
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To: gogov
If they complain about the dial-up connection, take the computer away, buy them a basketball and hoop instead.

And if they still complain after that take away the basket ball and hoop and give them a rock and a stick.

134 posted on 06/01/2008 9:56:01 PM PDT by Grizzled Bear ("Does not play well with others.")
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To: MarkL

Well, I can’t guess. Because I only have one. I don’t care about a 99% satisfaction rate or anything like that. Mine is the only one I care about. After reading at least 5 dozen negative reviews here:

http://www.amazon.com/review/product/B00004SB92/ref=cm_cr_pr_viewpnt_sr_1?%5Fencoding=UTF8&filterBy=addOneStar

and here:

http://www.dslreports.com/nsearch?q=befsr41&action=Go

where either folks were happy with it, or they had given up and thrown THIS PARTICULAR MODEL, which is all I can speak to, into the trash out of frustration, I bought another router, plugged it in with NO setup, and it worked and has worked flawlessly since then


135 posted on 06/01/2008 9:56:14 PM PDT by Attention Surplus Disorder ()OK. We're still working on your ones.)
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To: Allegra

Doomaflachie?!!! LoL Good Lord only I know that word!!


136 posted on 06/01/2008 9:56:37 PM PDT by mylife (The Roar Of The Masses Could Be Farts)
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To: Cold Heat
Windows Vista won't let that stuff in.

Think again. Vista is better, but far from perfect. It still needs to be heavily configured in order to be truly malware-proof. Meanwhile, OS X is malware-proof out of the box.

I understand they recently proved the OS could be hacked in 30 seconds or less......LOL.

Your recollection of the PWN2OWN contest is flawed. Check out the FR thread on it.
137 posted on 06/01/2008 9:56:42 PM PDT by Terpfen (Romney's loss in Florida is STILL a catastrophe. Hello, McCandidate!)
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To: ThePythonicCow
Hmmmmmm.......Not sure, but it looked like a gateway addy....May have come from the ISP...I dunno.....

It seems to me, that you are correct about one thing for sure. That there is a missing piece of info and it is causing some problems diagnosing the issue.

138 posted on 06/01/2008 10:00:16 PM PDT by Cold Heat (NO! (you can infer any meaning you choose))
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To: mylife
Doomaflachie?!!! LoL Good Lord only I know that word!!

They tend to be found in car engines also.

139 posted on 06/01/2008 10:00:37 PM PDT by Allegra (If you lived here, you'd be home by now.)
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To: TheMom
The model # of the new “thingie” (not so sure it is a router anymore) is EZXS55W.

Yup, definately NOT a router. I FReepMailed you earlier. Call me if you like.

Mark

140 posted on 06/01/2008 10:01:10 PM PDT by MarkL (Al Gore: The Greenhouse Gasbag! (heard on Bob Brinker's Money Talk))
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