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Computer Help Needed
Myself | 06/01/2008 | TheMom

Posted on 06/01/2008 8:33:05 PM PDT by TheMom

This afternoon my husband set up a computer for the kids. Once everything was set up, he checked to make sure all computers were connected to the net via the router. All looked great!

Then one of the kids downloaded some type of crap that has caused our internet connection to be kaput. I contacted our internet provider – after testing they determined that the problem was not within the cable box. (Each computer can connect to the internet if hooked up directly to the cable box). They gave me the customer service number to the router company ~ the gal said they could check to see if it was a router problem. The customer service lady for Linksys said that since our router is about eight years old it was out of warranty, but for a mere $32.95 they could have a tech check out the problem. (After a few colorful words from my husband) We went out and purchased a new router for $25.00.

The problem still exist. (I have not yet recontacted the router company.)

Each individual system can connect to the internet via the cable box. When all systems are connected to the router, there is no internet connection.

We have tried the basic turn it off, turn it on again ~ with no luck.

Does anyone have a clue how to fix this problem?


TOPICS: Computers/Internet
KEYWORDS: internet; routers
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To: SouthTexas

Comcast is our ISP. We have had no problems with two computers and an XBox ~ it was when the third computer was added (and one child downloaded stuff) that the problem started.


101 posted on 06/01/2008 9:25:39 PM PDT by TheMom (My baby just graduated from High School - send money for college!)
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To: TheMom
Good -- so it looks like this, right:

Next step will be to figure out what lights are lit on it.

However your "get a different thingie" is probably a better next step, because it is not safe to connect Windows boxes to Comcast using Switches. They don't provide any Firewall protection from incoming bad guys.

102 posted on 06/01/2008 9:26:37 PM PDT by ThePythonicCow (By their false faith in Man as God, the left would destroy us. They call this faith change.)
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To: TheMom

Gnight Hon. gotta go


103 posted on 06/01/2008 9:27:10 PM PDT by mylife (The Roar Of The Masses Could Be Farts)
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To: TheMom

Xactly what happened to me ! XOX LIVE DOES NOT WORK ON Verizon Fios without it’s own router. They too are involve in a Lawsuit with MSN.
My Xbox is being repaired in Texas right now.
Lime wire and Xbox live is a double whammy!


104 posted on 06/01/2008 9:27:37 PM PDT by acapesket
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To: TheMom

The download and the loss of connection are not likely related in this case.


105 posted on 06/01/2008 9:27:45 PM PDT by Cold Heat (NO! (you can infer any meaning you choose))
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To: TheMom
You typed all that -- my condolences to the family ;).
106 posted on 06/01/2008 9:27:57 PM PDT by ThePythonicCow (By their false faith in Man as God, the left would destroy us. They call this faith change.)
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To: MarkL; Eaker

Pinging Eaker to post 60, cause what MarkL just said was Greek.


107 posted on 06/01/2008 9:28:11 PM PDT by TheMom (My baby just graduated from High School - send money for college!)
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To: TheMom
I agree with the recommendation to replace the switch with a real router.

I like the Linksys routers. They are easy to work with, have good features, good quality and good value. They have some features that can be useful on cable systems, like a user-settable MAC address.

The worst router I've seen recently was by D-Link. It was missing useful features like "DMZ". I had to configure the port forwarding manually, which was a nuisance.

108 posted on 06/01/2008 9:28:45 PM PDT by HAL9000 ("No one made you run for president, girl."- Bill Clinton)
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To: TheMom

That’s your problem you don’t have a router you just have a switch. I have DSL through CenturyTel. My DSL modem goes to a Belkin Wireless N router/switch ( model #F5D8233 ), and from there I run it to a Netgear JFS-524 to connect the rest of the network. You need a some kind of wireless router with a built in switch so you can use more than one computer at a time. By connecting your computer directly to the internet through only a switch and the cable modem you were “E-X-P-O-S-E-D” to the internet with only the minimal “protection” your ISP provides


109 posted on 06/01/2008 9:30:10 PM PDT by GravityFree (Death is not the end, nor the beginning of the end, but only the end of the beginning.)
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To: ccmay; Attention Surplus Disorder
I bot a $19 Netgear router and it worked on first plug in and has stayed working for 8 months flawlessly.

Agree that Linksys is mostly crap that never works like the manual says it should.

Netgear is OK.

Yes, I'm sure that the reason that Cisco bought Linksys was because they manufacture "mostly crap."

Everyone is using anecdotal evidence for "grading" the quality of these devices. OK, here's my anecdote. I've used a Linksys router at home for nearly 3 years, and this one replaced another linksys. Not because of any problems: I just decided that I wanted wireless capabilities, and since the wireless router was on sale, it was cheaper than just buying a WAP. Oh, and I've had 2 cousins and my step-mother using Linksys routers for a number of years too. And I've recommended Linksys routers for about the last 5 or 6 years (before the last 2 1/2 years) that I worked as a network and systems engineer. Oh, and in the last 2 1/2 years, I've been a network administrator, and we had about 550 remote locations using Linksys routers until we migrated them to a Cisco VPN WAN network.

And did I mention that I haven't had a single problem with any of those Linksys routers?

My guess is that one reason that it seems a lot of people have problems is that Linksys might just sell a whole lot more of those devices than anyone else. Just a guess.

Mark

110 posted on 06/01/2008 9:31:05 PM PDT by MarkL (Al Gore: The Greenhouse Gasbag! (heard on Bob Brinker's Money Talk))
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To: mylife
You sure you havent been surfing porn sites?

It might have been Mojo surfing puppy porn! He is the only male dog that has not been "fixed". PITA, the only female dog that has not been "fixed", is now in heat. Even though we keep the two seperated, Mojo is acting like a real HornDog.

111 posted on 06/01/2008 9:32:17 PM PDT by TheMom (My baby just graduated from High School - send money for college!)
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To: TheMom

Theres yer problem ;)


112 posted on 06/01/2008 9:33:27 PM PDT by mylife (The Roar Of The Masses Could Be Farts)
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To: TheMom

Linxys doesnt like Comcast with Xbox either, have that ina different house


113 posted on 06/01/2008 9:34:03 PM PDT by acapesket
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To: TheMom

My barkley, a Daschound, has been known to peruse the AKC sites.......


114 posted on 06/01/2008 9:34:22 PM PDT by Cold Heat (NO! (you can infer any meaning you choose))
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To: acapesket
Every Linksys I have owned will hook up to anything. I have switched ISP's a half dozen times.

The major issue seems to be in between the users ears.

:-)

115 posted on 06/01/2008 9:36:39 PM PDT by Cold Heat (NO! (you can infer any meaning you choose))
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To: NYTexan

Yep, sounds like it! :D


116 posted on 06/01/2008 9:39:07 PM PDT by luvie (The Republican Party is strongest when it is fearlessly conservative! RL \:D/)
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To: MarkL
My guess is that one reason that it seems a lot of people have problems is that Linksys might just sell a whole lot more of those devices than anyone else. Just a guess. Mark

My guess is that the very same people have issues with Microsoft as well.........

117 posted on 06/01/2008 9:39:40 PM PDT by Cold Heat (NO! (you can infer any meaning you choose))
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To: TheMom; MarkL; Eaker
Yeah... Most of it I could read, though I doubt it will lead to a solution. The bold sentence about ethernet addresses starting with 169 was Greek to me too.
118 posted on 06/01/2008 9:41:38 PM PDT by ThePythonicCow (By their false faith in Man as God, the left would destroy us. They call this faith change.)
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To: TheMom
Hey Mom....

Did you get my post about hooking your old router back up, and letting one of us ground guide you through the set up so that your new computer will maintain it's lease on the router and not drop off as it apparently did.

119 posted on 06/01/2008 9:42:08 PM PDT by Cold Heat (NO! (you can infer any meaning you choose))
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To: TheMom

try putting the old router back in an resetting it.

Gnight Gang


120 posted on 06/01/2008 9:42:13 PM PDT by mylife (The Roar Of The Masses Could Be Farts)
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