She does have her own email.
Actually, I think I blew it with that. Because soon after my last visit my birthday came and I got a happy birthday email from her email and then a week later I got a thank you for being such a great customer email.
I wasn't sure if that was normal for an insurance company or not and I didn't respond. Yes, I'm kicking myself.
But I recently got a speeding ticket, so I have an excuse to go in to ask her about my rates. I just got to figure out how to get rid of the old lady.
Oh man, that's tough.
The old lady has probably already figured you out.....based on your body language and interactions. Why not just ask the girl if she could step out for a moment, so you could speak to her in private? If she agrees......then step outside and ask her to meet you somewhere for lunch or a cup of coffee. Short-term date and a public place....goes a long way in making her feel safe...plus if she's in her own car....a way to "escape" if she feels uncomfortable.