My point was the people going there were a little stupid. They shouldn't have had to go there. Sure the Genius Bar helped them but come on that's advice any regular salesperson at BB would know, not even talking about the Geek Squad either. This kind of addresses the claim you made in an earlier post on an earlier thread that Mac users tend to have more knowledge than average PC users. I know you will claim I cherry picked these videos to prove a point but in 2 of the 3 videos they had positive things to say about the Genius Bar for the most part, but my point is these people don't have the knowledge about computers you led me to believe. The first guy can't figure out how to take out his hard drive in his notebook? Hearing him contemplate whether it may have been a software versus a hardware problem he sounds like a total idiot. Second guy sounded more knowledgeable and yes he did concede he didn't explain it right, but the point I am making the "Genius" steered him away from that router as he told him he couldn't make it function as a virtual server. I'm sure if he explained what he wanted to do, the "Genius" just did not know and was wrong. Good thing the guy had the persistence to look for the answer online that the "Genius" couldn't provide for him. Better yet is he goes back there to correct the "genius". Third guy just seemed like an impatient idiot. My point was to show the chaotic environment these places are. On a serious note, why would they get rid of appointments or at least a ticket # like at a deli counter or bakery? Makes no sense...
I will commend Apple for offering these services as a complimentary service for Apple users, that is a very good idea.
I forgot to mention re:the guy that didn’t check his hard drive’s loose connection. I got a call from my sister when those fires in so cal were starting. Her hard drive went down in her laptop but I had a cloned drive for her when I was out there last and I walked her through swapping the drive over the phone and she is not technical at all. Took maybe 15 minutes from her taking off the back plate and 4-5 screws and sliding out the drive caddy and removing the drive from the cage, re-installing the drive to the cage with 4 screws, then sliding it back in lining up the screws and powering it back on. The most time consuming part was her locating the panel the hard drive was in. Now she knows how to do it HERSELF, and she has no need to call her computer geek friend, who would have TAKEN her laptop with him and brought it back in 3 or 4 days for a 10 minute job.
re: ...a little stupid
Wow... No Windows PC users ever ask questions. Amazing. If they do they must be, according to you, “ a little stupid.” No wonder you are ignorant, Blue, you won’t ask technical questions for fear of seeming stupid. The only stupid question, Blue, is the one not asked.
I don’t believe you posted those clips to show Mac users are not computer literate. You were posting them to show that people weren’t totally happy with their Genius Bar experience. Now you want to change the focus of the intent to something referee to days and threads ago. You’re dancing and obfuscating again, trying to deflect the simple fact that you don’t know what you are talking about.
As far as I know, they haven't. The only one I've heard any complaints about is the Houston store. The last time I was in the Apple Store in Sacramento (over a month ago), there was a list of names on a 50" Plasma screen above and each side of the Genius Bar logo... one for computer help, one for iPhone and iPod help.
Appointments have not been dropped.