[Swordmaker]

On a serious note, why would they get rid of appointments or at least a ticket # like at a deli counter or bakery?

As far as I know, they haven't. The only one I've heard any complaints about is the Houston store. The last time I was in the Apple Store in Sacramento (over a month ago), there was a list of names on a 50" Plasma screen above and each side of the Genius Bar logo... one for computer help, one for iPhone and iPod help.

Appointments have not been dropped.

[Blue Highway]

Thats good to hear they didn’t drop the appointments. And thanks for the retraction.