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Don't bother telling her how set up a dual boot machine if she doesn't understand the basics. Sound like she need help to set up her internet connection and configure it for web browsing and email...That is no different than setting up an XP machine.

Something tell me that there is more to this story.

Something tells me that there is more to this story.

Not really. I think the problem with re-installation of the operating system came because of the way she shut down the machine. Or she may have put something other than the intended password in when it asked for one and she couldn't get in to change it; I just don't know. She doesn't know what she is doing and knows no one that can help her as no one knows Vista. Even the Cox internet folks have told her to call Dell for assistance in setting up a second email account. I went online for her today via Webmail and Cox right up front has this warning about Vista:

Note: Cox High Speed Internet does not currently provide technical support for this operating system.

I would like her to get Thunderbird as an email client, but even if she doesn't, if she had XP lots of people know how to configure Outlook Express.

I agree. I am guessing they are using the USB part of the modem and there probably isnt any driver support for it yet, she should go get a ethernet cable and plug it in and see what happens. As far as the rest pretty much everything is where it used to be on XP just a finer polish to it.