Yup ... there is always someone who thinks that the rest of us should suffer their brats
And they are sooo tolerant when you scream and cry right back at their child.
Yep, there are always some that are somewhat selfish and think even in a public setting they should not be disturbed. The little ones are children, children cry. Calling them degrading names does not change that.
I have sympathy for the airline, but also sympathy for the family. I usually offer to help a parent of an unhappy child first, before complaining. I had good kids, but kids are still kids and sometimes they cry and carry on.
We can't tell if this child was just spoiled, but really most probably just stressed. Sometimes there's just nothing to do but remove an out of control baby/toddler.
In any case, i understand the employees taking them off the flight, what were they to do?? Offend or enrage 157 other paying passengers? I think the parents ought to calm down and take the offering and forgive the airline.
As for the jacket story, I don't see how it's that airline's fault at all.
There have been times when one of my children will go from well behaved to freaking out in public. Parents know those moments. When there is no way to get out of someplace and you've tried everything. The most wonderful angels I ever met are often the grandmotherly types who stop, talk to the screaming child for just a moment, and calm them down just enough to get through the situation. The always have the, "I was there once" look.