What really happened?
1- gas prices remained the same, then went higher & higher.
2- immediately after "deregulation" passed, we were deluged with up to a dozen telemarketing calls a day, badgering us to "switch providers."
Not one- not a single caller, ever, in weeks and months of this barrage, could tell us what their service charged for gas.
The best a very few could do was offer a toll-free number to call for pricing information.
Since none of these annoyers could quote us a price ( this is basic salesmanship- whatcha got, and whatcha charging? ) we refused to talk beyond that point, over & over & over.
An aside? A year later, virtually all these new providers had ceased operations in the state.
I have found that a speaker phone is great for when you are put on hold, go to speaker, turn it up, turn the radio back on and continue surfing the net.
Keep a small note book with all the service tag, customer service number, incident stuff they are going to ask for at least ten times. when asked for these numbers repeat them S L O W L Y, ask them to spell their name and employee number. Ask them for a direct call back number.
Settle in knowing that it is going to take a while, (coffee and pretzels) I spent 5 hours dealing with Verizon re: an area code change, (And a software change that they would not admit was the real problem) Took a while but got a new phone out of them.