I need some help with CD drives (Vanity)

February 12, 2005

[Howlin]

I put a music CD that came with a book into my computer last night, played, and now my computer won't recognize either my CD or my CD writer.

I've tried everything; Norton, Restore, rebooting.

Does anybody have any suggestions about what I might try now?

[Ernest_at_the_Beach]

They're just not showing up, even thought XP says they found them both on restart.

So we do have two drives....?????

XP says he can see a device there>>>>>>?????

[Cold Heat]

I have a CD rom "player" and a CD writer.

They will be both connected to the same cable and then routed to the mother board,which is what led me to my diagnoses.

[MeekOneGOP]

Dang!

Another ping from one of those "Indoctrinated Flying Monkeys" again.

:^D

[Cold Heat]

BTW, your hard drive also uses these same cables. A single dirty pin can cause all this mess.

[Cold Heat]

also, looking at the pic on post 32, it shows a lot of integration of components. It is hard for me to tell from here, exactly how these things are chained together.

For you,it would be a simple matter of losening the strip connector,(or connectors) not pulling it off completely and mashing it back down on the board. This cleans them up sort of.

It is the only thing you can do if you wantto tackle it. Otherwise, I would advise a local repair center. Or dell representative.

[Ernest_at_the_Beach]

Pictures:

************************

Generic flat IDE Cable:

for CD drives and hard Disks

****************************************

Generic SATA Cables.... for newer hard Drives only.....

Your instruction book for the computer might be nice to have at some point, we still have decided whether we have a hardware problem or a software problem.

[JoJo Gunn]

"Freeper needs tech help on CD drive" ping.

[HAL9000]

Maybe the driver you are using was corrupted and needs to be replaced.

The first step is to identify the faulty drive, according to these instructions for Windows XP -

1. Click the Start button.

2. Point to Settings > Control Panel > System. The System Properties window appears.

3. Click the Hardware tab.

4. Click the Device Manager button in the center of the dialog box.

5. Find the category of the device you are trying to identify, and then click the plus sign (+) to the left of it. The device might be labeled as an adapter, card, or controller. The name and model of the installed device appears below the device category.

 

After the device identified, the following drivers are available for download from for these Removable Media Storage Devices -

HLDS GCE-8400B HH 40X CDRW

LiteOn 16X DVD

LiteOn 48X CD-ROM

NEC ND-1100A 4X DVD+R/2.4X DVD+RW

NEC NR-7900A HH 24X CD-RW

NEC NR-9100A HH 40X CDRW

Philips D028 DVD+RW

Roxio Easy CD Creator 5.2

Roxio Easy CD Creator 5.3.4

Samsung SD-616T 16X DVD ROM

Samsung SM-348B 48X Combo

Samsung SW-248F 48X CDRW

(By the way, I have no idea what the hell I'm talking about. Follow those instructions at your own risk.)

[Howlin]

Ernest, yes, it says it has FOUND two new devices (after I uninstalled it and restarted).

And I am getting that Code 19 message.

All my other peripherals work; I just plugged in the camera and it popped right up; so does the picture card thingy on the printer. And they are all in My Computer.


*Sigh*

[Howlin]

Samsung SW-248F 48X CDRW

I just downloaed that one; when I tried to run it, it says

DRIVE NOT FOUND!

[Ernest_at_the_Beach]

And I am getting that Code 19 message.

Anyone have a clue what a code 19 is?????

[deport]

Pardon the ping, but I am getting desperate here!

I need to burn some CDs tonight and the computer can't "see" them!

---

Well an optometrist may be of some help....

I for sure can't help.... my solution is to take it to the shop. Good luck.

[Howlin]

I don't have the DVD stuff. And I bought my own monitor, so I didn't pay quite that much.....LOL.

[marajade]

Wish I lived near you so you could borrow one of my many computer with CD writers.

[Ernest_at_the_Beach]

here is something:

Haven't read thru it though!!!!!!!

******************************************

CD-ROM drive or DVD-ROM drive appears to be missing after you install Windows XP

Article ID	:	320553
Last Review	:	June 2, 2004
Revision	:	1.0

This article was previously published under Q320553

Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

On this page

	SYMPTOMS
	CAUSE
	RESOLUTION
	MORE INFORMATION

SYMPTOMS

After you install Microsoft Windows XP, the CD-ROM drive, the DVD-ROM drive, or CD-ROM R/W drive may not be visible in the My Computer window. Additionally, there may be question marks on the devices that are listed under CD-ROM drives in Device Manager.

CAUSE

An incorrect device driver was installed for the CD-ROM device.

RESOLUTION

To resolve this behavior, use the following methods in the order that they are presented in.

Method 1: Remove the registry entry

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1.	Click Start, and then click Run.
2.	In the Open box, type regedit, and then click OK.
3.	Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318}
4.	On the File menu, click Export.
5.	In the File name box, type savedkey, and then click Save.
6.	Click the REG_MULTI_SZ data type UpperFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes. Note If this data type is missing, go to Method 2.
7.	Click the REG_MULTI_SZ data type LowerFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes.
8.	Quit Registry Editor, and then restart the computer.

Method 2: Replace the existing driver

1.	Click Start, and then click Control Panel.
2.	If Control Panel is in Category view, click Performance and Maintenance, and then click System. If Control Panel is in Classic view, double-click System.
3.	On the Hardware tab, click Device Manager.
4.	Click the drive with the question mark next to it.
5.	On the Action menu, click Uninstall. When you are prompted to confirm the removal, click OK.
6.	Repeat steps 4 through 5 for any other drives with question marks.
7.	On the Action menu, click Scan for hardware changes.

Note If Windows XP cannot locate the driver for your device, the device may not be supported by Windows XP. To see the list of supported devices, see the most recent Windows Hardware Compatibility List (HCL) at the following Microsoft Web site:

http://www.microsoft.com/hcl/default.asp

Although Microsoft does not encourage the use of devices that are not on the Hardware Compatibility List, sometimes you can obtain a Windows XP-compatible driver by contacting the device manufacturer directly. For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION

For additional information about other problems with CD-ROM and DVD-ROM drives in Windows XP, click the following article numbers to view the articles in the Microsoft Knowledge Base:

314060 CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19, or Code 39 after you remove Easy CD Creator in Windows XP

315350 "Incorrect function" error message when you access the CD-ROM drive, the DVD-ROM drive, or the CD-RW drive

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

---

APPLIES TO

•	Microsoft Windows XP Professional Edition
•	Microsoft Windows XP Home Edition

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[Publius6961]

you need to be more specific.
Played once? many times?
Using media player?
Was it a combination music data disk?

[HAL9000]

DRIVE NOT FOUND!

In my opinion, you've got a hardware problem. :-(

[Cold Heat]

She has already checked the drivers. The machine cannot set the it's self up in the hardware directory.It sees a drive but cannot communicate with it for some reason.

Sys restore does not work, because it is a mother board issue in the bios.

It popped up out of nowhere, which tell me a connection failed or the I/0 slot is bad.

That is the best I can figure. The disc drives are flagged, yet the install progressed normally. It is a bit odd and that is leading me to think harware, not software is the issue. It cannot set the configuation. drivers perform a different function.

My best assessment.IMHO

[Howlin]

Code 19

Your registry may be bad. (Code 19)

To check your registry, click Check Registry. If the registry is bad, Windows will restart your system and go back to a previous registry that is good.
Solution button: Check Registry

This code means that the registry returned an unknown result.

To resolve this issue, follow the recommended solution, which will run Scanreg.exe. If this does not resolve the issue, type "scanreg /restore" (without quotation marks) from a command prompt. Finally, remove the device from Device Manager, and then redetect it using the Add New Hardware tool in Control Panel.

But mine says:

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

[feefee]

I used Google to find this, don't know if it helps.
The Device Manager displays code message 19 "Your registery might be corrupted."