Posted on 07/10/2021 6:20:46 AM PDT by Onthebrink
I had a similar experience this week with Delta, trying to book a flight while applying for a credit from a canceled trip last year. First, my wife tried to book the flight, but received an error message at the last step, telling her to call customer service. Then I tried it on the website, some parts of which were completely non-functional, including a page for entering credits which refused to apply them unless I also inputted a gift card (I had no such card.)
When I attempted to call the customer service number Wednesday afternoon, I was told that the waiting time would be seven hours. When I tried again late at night, I was told it was “under two hours,” but I ultimately gave up after I was on hold for more than three. There was not, at any point, a callback option offered.
(Excerpt) Read more at 19fortyfive.com ...
I'm thinking of driving home by way of Iowa and taking a southern route back to Connecticut. The drive through Chicago area was nothing I want to repeat. And the tolls were outrageous.
7 hours? May as well have driven.
My internet went out (or more accurately my modem failed after an outage). I called tech support and embarked on a 3-week test of patience and endurance. I made just shy of 3 dozen phone calls and was subjected to lies and broken commitments like I have never seen before. I could get over the hopeless incompetency but I bristled at the bald-faced lying.
Ultimately a tech arrived, looking tired and harried. I struck up a small-talk conversation with him and discovered that his employer had instituted draconian Chyna-virus rules that resulted in 90% of their tech workforce quitting. The remaining 10% were left to try to fill the void - and were rapidly losing ground.
The tech told me that he was currently doing 6 day work-weeks and there was talk of mandatory 7 day weeks. He also muttered three times in the course of our conversation that he was ready to quit.
The left (and GOPE co-enablers) need to have their feet held to the fire for causing this. The damage done to American industry is incalculable and this is only the beginning. The whole thing could still collapse.
>>I suggest not traveling by air.<<
Good advice.
For 1932.
My family is stretched across North America from Oregon to California to southern Mexico to Boston. I need to go to Mexico bimonthly.
It might work for little tiny families that are all in one spot whose friends all stayed in that tiny spot.
From a practical perspective it makes no sense whatsoever.
>>My daughter is flying Delta back home next saturday. She’s supposed to fly to Baltimore and without explanation they changed her return flight to Dulles in Washington, DC.<<
They cannot do that. That is cancelling her flight and she is due a refund or a change to a carrier that will take her to her original destination airport.
If they switch to IAD they have to get her to BMI - by bus if necessary.
She tried for hours to get through to them. She’s going to try to change it at the airport.
Her car is at my sons house and he lives between both airports so it’s not a massive deal. Just a typical Delta customer service failure.
“Pretty much you’ll order online through your phone”
I’ve noticed that option one some restaurants I’ve looked at online. I assumed you had to pay when placing the order so didn’t do it. But can’t you order via phone and pay when you pick up? We never do any payments via cell.
“one of the best vacation tips I read was ‘make sure your rental car is booked first.’”
That doesn’t guarantee you’ll have a car.
Tell her to demand a full refund as the redirection is against the law.
Are there any guarantees in life besides death and taxes? (sigh ...)
Just got back from Vegas….again. Every casino,restaurant, bar, etc is short staffed and trying to hire. I have friends that work in the casinos and the casinos are working the people to death that actually show up just trying to fill the void. Usually summer in Vegas is slow because of the heat. This year is different…it’s packed. Last night there were 2 concerts and a fight….and so many people in town you couldn’t walk without getting bumped. The staff everywhere looks burned out.
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