[hsmomx3]

This is all the info. I have right now.

[dubie]

hold power button in for at least 5 seconds... maybe sleeping? pull battery out and unplug it... try again.

[GOP_Party_Animal]

Possibly overheated. Let it cool down while the battery recharges.

[GRRRRR]

I expect you have a PC and not a MacBook...

If you/she are able to take it back to where you bought it do it.

If not, take it to the nearest Best Buy Geek Squad desk and have them diagnose the issue. Could be a bad power supply or mother board.

If it’s a MacBook and it’s under the Apple Care, take it in and they will likely give you an new computer. Yep, happened to my daughter and she got a brand new machine in about 20 minutes-bad mother board.

G

[Blood of Tyrants]

Bad charger. Wiggle the power cord at all the connection points and see if it starts charging.

[ConservativeMind]

If it was running for a few minutes okay, a heat-related problem (fan or graphics chip overheating).

If it won’t boot up at all, a virus.

You would need to make a bootable antivirus CD to fix it. There are now many good free ones from almost all major manufacturers. If interested, post back to me.

[mass55th]

You didn’t mention what type of computer it is. I have an Apple iBook laptop and have experienced a similar problem when there was a power failure. If I remove the battery from the under part of the laptop, then put it back in and secure it, it resets the power system, and the computer will start back up again. Hope this can work for your daughter too.

[krb]

Is this a co-ed college?

[Yosemitest]

If she gets it running, "SpywareHammer.com" is excellent for assisting in solving virus and malware issues, for free.
I really like this organization, and I heard about them through "Online Armor++".

[TheWriterTX]

If a desktop, tell her to make sure that nothing is blocking the vent. If the components overheat, it will shut down.

Have her update all her virus protections regularly and don't open suspicious files. I had one virus that actually deleted my DAT file; DOA computer.

If it's a laptop, it may have been dropped or damaged somehow if it was moved. Replacement batteries run about $120 to $150, depending on the model.

Without more to go on, this is all just speculation.

[stripes1776]

What could it be?

Gremlins.

[celtic gal]

Sounds like it could have overheated..or since you had random shutdown and a crash, could be the logic board ( er mother board if you don’t use a MAC).
I also had a random shutdown caused by of all things the doggle used for the mini mouse.But this does not sound like your problem.
If you can’t get it fixed, get a MAC and get the Apple Care Plan.It is so worth it!

[Lorianne]

Put in a plastic bag and put in a frig for 5 minutes (not freezer). My daughters laptop overheats and some friends told her to do this and it seemed to work.

[Tea Party Reveler]

Several years ago my son called from that unmentionable communist college on the bay and complained his Dell was broke. When he was in high school I trained him on basic PC troubleshooting and repair. He said he had tried to diagnose and repair it and had even dropped it off at the commie school computer shop. They claimed it was the momma board. I told him to bring it to me on the weekend. When he came home I cut him a check for a new Mac and several days later I troubleshot it down to a virus infected OS. I reloaded the OS and drivers and gave it to my youngest son. He too screwed up and got it infected a year later. History tends to repeat itself.

[Robe]

Send me a Freepmail at CarolinacompDoc@gmail.com

[RckyRaCoCo]

#5 what was I was thinking as well. I have an older Acer laptop and the power connector needs to be giggled around to make a good connection(bad adapter/laptop connector).

Of course when the adapter connection randomly connects/disconnects....there is a "beep" tone, and the screen either lightens up(connected) or darkens(disconnected).

[krb]

*sigh*

we ignore me at your peril.

She is surrounded by capable technicians. The problem will work itself out, without you.

[KarlInOhio]

Oops. Post 28 was meant for you.

[grey_whiskers]

Buy a Mac PC /thread-hijack>

Cheers!