[ShadowAce]

[Cletus.D.Yokel]

“Yesterday I got a notice that my computer was infected”

Did this come from your on-board McAfee application?

[Dacula]

go with AVG anti virus (free) and use Spybot (update regularly)

[exbrit]

That’s why I bought an Apple computer, no need for anti-virus stuff.

[TomGuy]

Give us more info so we can help you.

What was the name of the virus?

Do you run a messenger program?

PC, I assume. What version of Windows?

How did you get ‘the notice’? by email, by pop up? What did it say, exactly?

I use Avast (free home version). I dropped McAfee years ago for being bloatware and inefficient.

[beagleone]

Went to the Cash for Clunkers website, did you?

[Dacula]

You could also run the McAfee Stinger I use it every few months

http://vil.nai.com/vil/stinger/

[Clive]

Was this an email notice? Was it a notice that came up when you opened a web site?

What operating system. Was it written in Redmond? (Or need I ask?)

[QQQQ]

Try PC tools,spyware doctor.

[jcsjcm]

go with AVG anti virus (free) and use Spybot (update regularly)

Was also going to suggest the same thing. AVG got rid of two trojans on my computer. I also use McAfee

[Matchett-PI]

"Yesterday I got a notice that my computer was infected with a worm that gathers email addresses from a compromised computer, also a trojan. I started getting a critical warning on the desktop."

If I were you, I wouldn't necessarily believe that "notice". Copy and paste a portion the the exact notice you got into Google and run a search on it. You may find others talking about it and being advised that it is a fake notice.

If you don't find others talking about it, then it may be worth worrying about.

[InterceptPoint]

Download Malwarebytes and run it. In all likelihood the warning you are getting is from a Trojan. Malwarebytes is pretty good against this sort of virus. If you find that you cannot run Malwarebytes then you for sure have a Trojan. In that case you have to take extra measures. As I recall you have to rename the Malewarebytes folder and the Malewarbytes executable in order to have it execute properly.

Good luck. Your problem is solvable.

[kevinm13]

Check out Leo Laporte (The Tech Guy) at http://techguylabs.com/radio/pmwiki.php

He has a regular tech radio show on weekends and usually advises when something like this happens to reformat the drive and start over. Save everything first.

[Pistolshot]

Was this while surfing or was it a notice while idle?

AVG is the best. CA, Computer Associates has a good anti-virus system along with a suite of software.

[Admin Moderator]

Did you get that notice visiting wunderground.com?

They were getting false alerts via McAfee for a couple of days.

[AppyPappy]

Prove to us that you are infected. Sometimes these are scams.

[Perdogg]

trend micro

[mmichaels1970]

IMO McAfee does more to bog your computer down than actually protect it...

That said, here are the step I normally take when cleaning an invected computer.

1. Try a "System Restore" back to the day before you noticed the malware. Start/Programs/Accessories/System Tools. Many viruses will now disable your ability to do this, so it may not work. However, I think it's the first thing you should try.

2. Whether System Restore works or not, hit it with a "one-two punch" of malware cleaning tools. Use these two tools in whichever order your computer permits (sometimes malware will prevent av progs from working, if that's the case, try the other one first).

a. Use Housecall 7.0 from trend micro.
b. Use Malwarebytes from Malwarebytes.org. Do a quick scan first, then a full scan later after you catch your breath and decide to go to lunch or something.

If you have trouble with getting BOTH of these av programs downloaded and installed, you can try to boot your computer into "safe mode with networking". To do this, turn your computer on and after the initial memory tests, press your F8 key a couple of times. You should get a list of startup options. Try Safe Mode with networking and see if you can get the av programs downloaded and installed that way.

On occasion I've had to download malwarebytes on a separate computer and burn it to cd when the infected computer's internet connection was really knocked out of whack.

All is not lost if you are still failing at this point, but it has definitely gotten more difficult.

[callthemlikeyouseethem]

my husband’s computer was infected by an antivirus virus the other day called “Personal Anti Virus”. We have norton internet security and use Super Ad Blocker. Of course the “unistall” for the unwanted program didn’t work. We were able to remove it from the taskbar and eliminate the annoying alerts by these simple steps:

start, computer, c drive, programs, common, then clicking the unistall there.

Good luck. The people who design such malware should be...(fill in the blank)!

[TomGuy]

I have been getting notices of ‘infected’ web pages recently when I select them from a google search.

Some are just the online scam that warns the user to download a program for a malware/virus scan.

Others, however, actually activate my AVAST with trojan warnings.

I just recently upgraded Firefox to 3.5.2. I think it is supposed to be more sensitive to malware sights.