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Need help from cable internet users....

Posted on 04/21/2002 3:18:26 PM PDT by Conservababe

Hello

I have been using a local isp for years but have recently changed over to cable via Charter Pipeline.

I am now concerned with establishing an e-mail access account via cable. I have talked to Charter and they are no help whatsoever.

I dislike the freebies such as Hotmail and such, but what other options are open? I cannot afford to keep the isp account solely for e-mail access.

So, I am wondering how you cable users establish an e-mail account?


TOPICS: Computers/Internet
KEYWORDS: cableinternetusers; emailaccess

1 posted on 04/21/2002 3:18:26 PM PDT by Conservababe
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To: Conservobabe
You already have an email account. It's with Charter.

Your POP3 server is pop.charterXX.net

Where XX is the 2 letter state abbreviation for your state of residence.

Your SMTP server is mail.charterXX.net

Your account name and password are just the ones that Charter gave to you for your Internet Access Account.

FreepMail me if you need more info or help.

2 posted on 04/21/2002 3:26:28 PM PDT by jimkress
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To: Conservobabe
Charter Pipeline pages detailing how to set up an e-mail account using.........

Netscape

Outlook Express

3 posted on 04/21/2002 4:12:17 PM PDT by hole_n_one
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To: Conservobabe
Use your Charter e-mail account for close personal friends.

Open a "freebie" account at Hot Mail, Yahoo, or such for everything else!

4 posted on 04/21/2002 4:23:36 PM PDT by Budge
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To: All
Thanks so much for yall's help. I did finally get tech support from Charter. I was told that the only way to receive and send e-mail was through Outlook Express. I spent an hour and a half on the phone while a tech took me through download of Outlook Express and other maneuvers to create an account. It failed. But, she will call me back tomorrow to try to resolve the problem. Lord love a duck, I am exasperated!
5 posted on 04/21/2002 6:29:11 PM PDT by Conservababe
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To: All
Oh, by the way, the Charter folks did not even tell me of an e-mail option when they set up my modem, much less give me an account name and password.
6 posted on 04/21/2002 6:31:11 PM PDT by Conservababe
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To: Conservobabe
I just went through this with Cox Cable last week. Getting on the web was easy but Outlook Express took 4 days because I have a new iMac Flat panel G4. IE runs in OSX but OE runs in Classic (OS9). The real problem turned out to be TWO temporary passwords assigned by Cox. The Local tech finally jarred my memory about the second password and corrected it. I still don't have my C80 Epson printer drivers installed for eMail. (OS9). Next I have to install the Linkys Router/firewall and do the settings all over again. Then I'll do the Norton SystemWorks.

My question is, what do I use as a spellchecker for OE on the iMac? I don't need or want MS Word. Some of this stuff is over the head of my 13 year old grandson and that scares me.

7 posted on 04/21/2002 7:17:22 PM PDT by tubebender
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To: tubebender
Some of this stuff is over the head of my 13 year old grandson and that scares me.

You are scared? My word, your tech talk has scared the beejeezes out of me, for sure. LOL

8 posted on 04/21/2002 7:22:10 PM PDT by Conservababe
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To: Conservobabe
Aren't FReepers the best? You post a question, and there are SURE to be people here who can help.

We recently went to cable from dialup, but have had nothing but problems. The cable TV service (Direct Digital) is a separate company from the internet broadband service (BroadbandNow). When the cable TV goes out (as it often does), we lose our internet connection. Then both "services" point fingers at each other and nothing gets fixed.

Dialup was slow at 28.8 (yup! 28.8 on these lousy phone lines), but at least it was reliable. DSL is not available due to something called "pair gain" on our phone lines. And satellite dish broadband is just too expensive.

Good luck with your cable connection & e-mail. I hope your experience is better than ours has been.

9 posted on 04/21/2002 7:53:20 PM PDT by martin_fierro
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To: martin_fierro
Aren't FReepers the best? You post a question, and there are SURE to be people here who can help.

Yes, indeed, I love being a Freeper.We can always depend on each other for help.

My cable company does not seem to have the problems that effected them in the earlier years in downtime because of a thunder storm. I am just hoping that they can keep up with technology of their promises of internet access with minimal problems.

10 posted on 04/21/2002 10:47:57 PM PDT by Conservababe
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To: jimkress; conservobabe
You already have an email account. It's with Charter. Your POP3 server is pop.charterXX.net

That's what I was gonna say when I read your original question.

11 posted on 05/23/2002 3:53:16 PM PDT by Terriergal
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To: Conservobabe
Another hint - don't give out your charterXX email address to anyone but personal friends. don't put it on customer surveys or anything. I always put our hotmail account as a registration email for online shopping etc. so that I won't get spammed at home. There is so much spam at hotmail that it really doesn't matter if they send you more anyway.
12 posted on 05/23/2002 3:54:44 PM PDT by Terriergal
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