Went to McDonald’s here and had to spend ten minutes trying to order from that stupid kiosk screen. No person at the counter to help.
Finally gave up and walked out..............
Yeah, I know they’re really pushing those kiosks.
I went to another place, not McDonald’s, and tried to use the kiosk ,and wasn’t able to place my order. So that place lost a sale.
I know part of using the kiosk is that they will save on labor costs. Because you don’t need as many employees. I wonder if business owners consider anything about how kiosks can frustrate people. And they can lose sales that way.
I wonder if McDonald’s is doing market research,as far as what people think of the food. Personally, I do not like the food at McDonald’s. All these changes they want to make, may not have a big impact, if people just don’t like the food. And we consumers have choices of other places to go to.
We have had some threads about Starbucks here recently, and people talking about how they’d rather go to a local coffee shop than Starbucks. Similarly, I personally know of a couple of local burger places who make good burgers, and I much prefer them to Mcdonald’s.
My experience as well. I’ll never go back.