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Anybody notice Amazon's new return policy?

Posted on 04/22/2026 4:29:21 PM PDT by LouAvul

I purchased some stereo computer speakers w/woofer from a vendor on Amazon. They arrived on schedule but the box had already been ripped open and the cables shoved in all tangled up like a backlash on a fishing reel. The protective sleeves for the items were at the bottom of the box.

Also, the other owner neglected to put the instructions back in the box. So, I'm gwine return it.

I formerly returned items for free dropoff at the nearest UPS store. But, they've changed it. Now it's either Whole Foods or Rent A Center. However, Rent A Centers locally are not equipped to offer such a service. They say they've been informed they'll be doing such returns but they've received no equipment for such.

That leaves Whole Foods as the only other option. Bummer, as they're on the other side of the next city over.

First World Problems.


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To: LouAvul

Its one of the drug stores that you have to drop them off around where I live.


41 posted on 04/22/2026 5:52:47 PM PDT by Revel
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To: eastexsteve

I never was able to give a return to a UPS driver. That said, the UPS store never charges me for a return.

Amazon is actually one of the better places if you have to make a return.


42 posted on 04/22/2026 5:53:54 PM PDT by dforest
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To: LouAvul

I just walked through the door after shopping for a couple of hours. Last stop was UPS store to return a couple of things to AMZ.

The shipment back to the seller went right through, but the sunglasses for AMZ did not. So rather than fuss around with it, I gave glasses to a friend who does a lot of favors for me. She’s happy, I’m happy and AMZ doesn’t give a flying fig.

And BTW, I’ve had AMZ account since Jeff was selling books out of his garage. I rarely have any kind of problem with them. Miraculous because i get deliveries almost every day.

You might try calling AMZ customer service if you’re really upset. They do answer the phone.


43 posted on 04/22/2026 5:55:34 PM PDT by Veto! ((Trump is Superman))
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To: eastexsteve

60 miles away is a real PIA. I can walk to my UPS store and often do. Really nice people work there too.


44 posted on 04/22/2026 5:58:32 PM PDT by Veto! ((Trump is Superman))
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To: LouAvul

Interesting. We have a limited availability of retail chains here. UPS comes to my work every day, so I’ve always just handed the return to my shipping guy to add to his stack. Of the above discussion, we do have a Staples in town. Maybe that could work, but not as easy as just handing it to Bob when I get to work.


45 posted on 04/22/2026 5:59:32 PM PDT by Rio
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To: LouAvul

Return it at a UPS store anyway.

At least try it and see.

I returned some items last week. Usually I get credited the next day. If not sooner. It took 5 days to get $$$ credited back.


46 posted on 04/22/2026 6:01:43 PM PDT by Responsibility2nd (Import the third world. Become the second world.)
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To: LouAvul
I had the same thing happen to me. I show up at UPS and they said that even though they still do Amazon returns, my return was marked for Whole Foods.

Perhaps, Whole Foods is now the new default return and if you want to use UPS, you need to check the UPS box.

47 posted on 04/22/2026 6:08:42 PM PDT by FreeReign
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To: LouAvul

In MA it’s Staples office stores. They handled the return nicely and I was in and out quickly.

-SB


48 posted on 04/22/2026 6:10:13 PM PDT by Snowybear
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To: US_MilitaryRules

Kohlsstill accepts refunds


49 posted on 04/22/2026 6:13:28 PM PDT by neverbluffer
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To: Hetuck

Was going to suggest this ^


50 posted on 04/22/2026 6:28:21 PM PDT by Reddy (BO stinks)
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To: Bullish
Around here we’ve always had Kohl’s stores as a drop off along with the UPS.

Same.

All our Amazon returns go to Kohl's where we'll receive a 15-20% off entire purchase coupon which we almost always find reason to use.

Win/win for us and Kohl's.

51 posted on 04/22/2026 6:40:47 PM PDT by Drew68
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To: LouAvul

I learned a new word today: gwine.


52 posted on 04/22/2026 6:52:54 PM PDT by posterchild
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To: LouAvul

Can’t blame them. Amazon’s return is their most abused feature costing them huge losses. People buy stuff, use it for the short term and return it.


53 posted on 04/22/2026 6:57:49 PM PDT by libh8er
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To: Valpal1

Do you mean “Amazon Prime”?

I never heard of “AZ Prime” and could not find any mention of it on Amazon.


54 posted on 04/22/2026 7:16:42 PM PDT by MASS-2 FAC (Get premium health care - run for congress)
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To: LouAvul

Sometimes it’s due to size or weight. I had a group of returns 1 day and it let me return 2 of the packages to the UPS store, but the big computer monitor had to go somewhere else.


55 posted on 04/22/2026 7:29:29 PM PDT by FrankRizzo890
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To: LouAvul

I had to return a faucet to Amazon (before installing it), because Delta changed the engineering design from what Amazon showed on their site. The new faucet design was documented to be leak prone.

I was shocked when I discovered that Amazon would actually pick it up at our house! It saved going to a UPS or Whole Foods (who had rejected our last return attempt months ago because we printed the “wrong type of label” — a UPS label). The only disadvantage was that they set a 7 hour window for the pickup.


56 posted on 04/22/2026 7:58:44 PM PDT by powerset
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To: Hot Tabasco

Me too. I use the UPS store returns all the time. I love their new scanner where you don’t even have to stand in line. Just scan the QR code, print out your own label, stick it to the bag and toss in the bin. Wish eBay would offer that for shipments.


57 posted on 04/22/2026 8:06:48 PM PDT by ponygirl (Stay gold.)
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To: Paul R.

I think I bought some stuff from them (Gateway) several years ago and in decades past..

There is always Banggood, but the reason I quit buying from them was me boycotting PayPal... Although I just checked, and they now have their own payment system, and can use credit cards now too... So if they have it in the USA warehouse, or you don’t mind waiting for ‘a slow boat from China’, that may be an option. I got some great deals there a few years ago.


58 posted on 04/22/2026 8:41:07 PM PDT by LegendHasIt
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To: LouAvul
I formerly returned items for free dropoff at the nearest UPS store. But, they've changed it. Now it's either Whole Foods or Rent A Center.

I have to drop off a Amazon return item tomorrow, the UPS location is half a mile from me, I hope it goes well as the nearest Whole Foods is over 200 miles from my house and I have never heard of Rent A Center.

59 posted on 04/22/2026 8:44:56 PM PDT by Inyo-Mono
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To: LouAvul

i haven’t checked in a few days, but UPS Store, Kohl’s and Whole Foods have always been drop-off options in my little town ...


60 posted on 04/22/2026 9:26:57 PM PDT by catnipman ((A Vote For The Lesser Of Two Evils Still Counts As A Vote For Evil))
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