Better than talking to Corn Pop.
I expected Joe and Mika.
lol
He always asks himself “What would Uncle Bosie do (if he hadn’t been eaten by cannibals)?”
KitJ to cuban leaf; cherry; Jet Jaguar; All
Can confirm these issues with the new Tricare West contractor.
BLUF: it took a combined 7 hours online and on the phone to contact the new contractor SO I CAN PAY THEM! Very frustrating transfer. The three human ladies I talked to were very apologetic and tried their damnedest to be helpful. It seems many of the previous contractors have been hired by the new contractor, but the systems and programs they have are different to what they’re used to.
I’m on TFL for a while yet. We got a notice before Thanksgiving to update our payment method before Jan 1.
I tried off and on over the last two weeks of December to reach the new website. “This feature is not yet available”. In the waning days of December, I spent a total of four hours online trying to make a new logon. No love. The new system was not talking to DEERS, previous TriWest or DS Logon.
By January 3rd, I spent another couple hours and succeeded in establishing a logon with the DS Login credentials. It was immediately met with two messages:
1. “email/login not recognized”
2. “this email/login is already in use”
I went to the telephone Jan 3rd, already having missed the Impossible Deadline of Jan 1st.
Phone logs:
Jan 3rd (Friday): 1hr 13min on hold, reached the wrong department (accounts vs billing?), transferred to the correct department but they were now closed.
Jan 4th (Saturday): 30 seconds, “we’re closed on weekends and after hours please call back”
Jan 6th (Monday): 2hr 4min on hold, reached the correct department. I got my payment method updated. Maybe.
About 4 hours online and a bit over 3 hours on the phone and the issue is possibly resolved.
As of this moment, I am unable to login with the account I established. “We can’t seem to find your account”.
Evidently, the site does NOT recognize DS Logon or specially created email accounts longer than about 24 hours. My only option, for the fourth time, is to ‘establish new account’.
The IT guys must be pulling their hair out by now...
ping from Unum.
huh huh huh huh - ERA is dumb! Chicks are only good for one thing, serving me, Butthead
Shut up Beavis!
Bleedin’ F@#$ wits all.
His entire staff are Beavis And Butt-Heads.