Posted on 07/19/2024 9:18:27 PM PDT by SeekAndFind
Reliability is one of the most important aspects to consider when buying a new vehicle, especially as cars become ever more technologically complex...
In this graphic, Visual Capitalist's Marcus Lu visualizes the results of J.D. Power’s 2024 U.S. Vehicle Dependability Study, which ranked automakers by the number of problems per 100 vehicles (PP100).
To come up with this ranking, J.D. Power collected responses from 30,595 original owners of 2021 model-year vehicles after three years of ownership. Their study was fielded from August to November 2023, and covers nine categories of problems:
The data shown in this infographic is also listed in table below. Note that Tesla was not included because it did not meet study award criteria.
| Brand | Problems per 100 Vehicles |
|---|---|
| 🇯🇵 Lexus | 135 |
| 🇯🇵 Toyota | 147 |
| 🇺🇸 Buick | 149 |
| 🇺🇸 Chevrolet | 174 |
| 🇬🇧 MINI | 174 |
| 🇩🇪 Porsche | 175 |
| 🇯🇵 Mazda | 185 |
| 🇰🇷 Kia | 187 |
| 🇩🇪 BMW | 190 |
| 🇺🇸 Dodge | 190 |
| 🇺🇸 Jeep | 190 |
| Average | 190 |
| 🇺🇸 Cadillac | 196 |
| 🇰🇷 Hyundai | 198 |
| 🇯🇵 Subaru | 198 |
| 🇯🇵 Nissan | 199 |
| 🇰🇷 Genesis | 200 |
| 🇺🇸 Ram | 201 |
| 🇺🇸 GMC | 206 |
| 🇯🇵 Honda | 206 |
| 🇺🇸 Acura | 216 |
| 🇩🇪 Mercedes-Benz | 218 |
| 🇯🇵 Infiniti | 219 |
| 🇺🇸 Ford | 239 |
| 🇸🇪 Volvo | 245 |
| 🇺🇸 Lincoln | 251 |
| 🇩🇪 Volkswagen | 267 |
| 🇬🇧 Land Rover | 268 |
| 🇩🇪 Audi | 275 |
| 🇺🇸 Chrysler | 310 |
From this dataset, we can declare Toyota and its luxury arm, Lexus, as the most reliable car brands in the United States.
Compared to the other Japanese duos, Honda and Acura rank a distant 20th and 21st, with 206 and 216 PP100. Meanwhile, Nissan and Infiniti diverge, with the former ranking 16th (199 PP100) and Infiniti at 23rd (219 PP100).
The least reliable automaker in this ranking is Chrysler, which was also the only brand to surpass 300 problems per 100 vehicles. It’s worthy to note that for the 2021 model year (basis of this study), Chrysler only offered two models: the Pacifica/Voyager minivan, and the 300 sedan.
According to J.D. Power’s study, “Infotainment” was the most common type of problem experienced by owners, with nearly twice as many problems as the second-highest category, “Exterior”.
Within the Infotainment category, Android Auto and Apple CarPlay connectivity was a frequent issue, as was built-in voice recognition.
If you enjoyed this post, check out Charted: Automaker Sales by Region in 2023 to see which markets are the most important for major car brands.
Just had my 2009 Honda CRV totaled because of a hit and run. Loved that car. Only got it in June 2023. Was so sad to have it destroyed. Got a 2013 CRV with high miles to replace it. I’m hoping it lasts me for a bit. Looks good in and out and (knock on wood) seems mechanically sound.
I work in the oil and gas business so burning gasoline is job security. Ha. But the majority of the electricity is from the burning of natural gas.
The other day, to pick up my new used car from the car dealership, my son and I had to use Uber. Twenty-five year old guy picked us up in his 2019 Tesla. I was asking him all kinds of questions the whole ride. He said he got it used in 2022. I hate electric vehicles, too, but I have to admit the car was fun as heck to ride in and had some neat features. It was worth the money for the Uber to say I’ve been in one. :)
Sold my 2007 Lexus at 290,000 miles and my neighbor is happily driving it around town.
You owned each vehicle for an average if 3 years. I think I see where you’re going.
Actually, I would drive them for a couple years and give them to my sons. A couple of them got wrecked and taken out of the food chain. I donated a couple to relatives.
Note that ‘Infotainment Systems’ are by far the #1 source of problems generating twice as many complaints as the #2 source of problems (which are exterior issues). Apple Carplay & Android Auto being major Infotainment culprits.
I can remember when reliability meant being able to crank up the vehicle and drive it without having to spend money on mechanical repairs.
Now ‘ureliable’ means your smart phone doesn’t connect automatically so you can play songs on your playlist (the horror). Of the top 2 areas of complaint, ‘Infotainment’ accounts for over 2/3s or the problems.
We bought a Lexus RX-350 in 2018, it was the only new car that I ever bought. It by far is the best car I’ve ever owned.
Buick #3?
I thought I read somewhere that most Buicks are made in china nowadays..
I’m shocked about Honda as well ..
Duly noted.
Yes Honda has trans problems but here we are. Mine is 20 y.o. and still cranks.
I got a 1997 Camry that I bought new and that has 55k.
Guess I don’t get out of the house much.
Three batteries and a set of tires.
Original brakes.
I got a 2014 camry.
Tires, brake pads and oil
Oh,and a battery last year..
I’m a Nissan Altima driver. I bought my first brand new Altima, but not first Nissan in 2005. Paid cash for it because I had the money at the time. It was loaded. It was black with black heated leather seats, Bose Stereo system, Sun Roof, and other features. When I bought it, I had them put a protective coating on the underside of the car. That car never left me stranded anywhere...never broke down on the road. Other than oil changes, new battery, tires, brakes, and normal maintenance every three months, the most expensive repair that occurred, was the replacement of the A/C compressor after 10 years. I had that car for 15 years when I traded it in to lease my first Nissan. I got rid of it because at the time I was driving from Central New York State to Indianapolis, Indiana to visit my son, and I didn’t want to take the chance of the car having problems out-of-state. The car had about 112,000 miles on it, along with the original muffler system. It was the best car I ever had. Didn’t owe me a penny. I’m two years in on my second leased Nissan, and this model is the only one I will ever drive until I can’t drive anymore.
For years, I used Consumer Reports’ car issue to check out the best cars. I bought a Toyota Camry by luck back when they were $14,000. So much smaller than newer Canrys.
My niece wasn’t so lucky.
Her white 2005 Alima broke..then broke again.
Anything in the car that was able to break broke.
She wised up after that experience and bought a corolla.
I myself owed a beautiful
Black Infiniti J30.
Car was pretty frigging nice, built during the Nissan glory Era and even that car broke then broke again...and agin.
My previous Toyota Supra went 350,000 miles with just tires,pads and battery replacement.
Even the clutch and exhaust never failed.
I’m sticking with Toyota till I die.
An opposite Nissan story was my buddy Bob’s Sentra from ..probably a 1983 model
THAT Car was destruction proof.
I have never seen a car go through the hell that car went through and still reliable get you home every night.
Got me from Boston to Miami and back a few times when it wasn’t busy climbing rugged mountain trails or driving down steep ski slopes or surviving 4 years of absoulute college mayhem.
A pretty impressive vehicle that ‘83 Sentra was..
bought a Rav and ran that up to 187000 until someone rear ended us....
now a 2023 Rav....paid a lot ...hope to keep it for at least 10 yrs...
toyota...
Chrysler, dead last... but Dodge is exactly average? That’s a bit weird. Maybe Chrysler is loading up its “high end” models with accessories and other parts that cause more problems than the more basic Dodge models.
Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.