I pay the bills, and handle the technology, but most of the credit cards are in DH’s name.
We got an email from Shell Oil advising us to update the profiles. We never had set up an online account so I called while Hubby was at a doctor’s appointment. No trick I ever had used worked with the AI robo thing. Using gibberish used to work.
Finally, screamed, “What is wrong with you f—king people?! I have been trying to speak to a human for 22 minutes!” I continued in that vein. Finally a person came on. (Maybe bad language DOES trigger AI to get a person.) Since I’m not the “primary card holder” they refused to speak to me.
And since I’m not the primary card holder, they transferred me to Fraud Dept. When I screamed, “THERE IS NO FRAUD!”, they told me our cards were suspended because I placed the call instead of Hubby, and my placing a call constitutes fraud!
Next day, DH made the call, got through to a person after major time and emotional pain, and was able to un-suspend the cards. They will not permit any other to speak to them besides the primary card holder, not even authorized users.
We asked what would happen if DH were incapacitated or DEAD. Answer: “That would be a problem.”
Got the same email from Exxon yesterday. (They all are “citi.”) Have to get psyched up before we jump into that.
Some have mentioned Comcast/Xfinity, but I have had positive experiences with them. That was a year ago and maybe it’s worse now.
“...our cards were suspended because I placed the call instead of Hubby, and my placing a call constitutes fraud!”
LOL, now that’s a first! It always cracks me up when they say “Can you get your wife on the line (as she is the primary)?” So I add my wife to the call and we proceed with business. The silly thing is I could have added anybody with a female voice!
Ive bern caught in similar dilemmas such as yours.
” update the profile”
this the most important question you should ask yourself—do i need to do that to keep myself on board that company??
Its very possible some dont submit their personal information for security reasons or not to give personal information out to any company because you know its sold/ farmed out if there is no disclosure statement
if these companies show there is ,say, a “incomplete” profile you would by this pressure tactic to hand it over
BEFORE you can proceed with any other action.
So the question you need to ask yourself is:
Do I want more of me & so & so’s info given to data brokers?