Excellent summary.
I’ll just add that as an older woman who no longer has the ‘Army Ready’ body that she had through her 30’s, I agree that we ‘mature’ gals like pretty things to wear too, but even back when I COULD have shopped there, I never did.
At that age, I had teenage nieces and Goddaughters in my life; it was a place for THEM to shop, not me.
And it was nobody’s business what I wore under my BDUs, LOL!
With this ad campaign, they did not gain many of the clients they were seeking and they lost a lot of clients they already had because it is no longer "special."
It would be like if Rolex put out a $49 version of their watches. Suddenly wearing a Rolex would no longer be the mark of a successful man who has made it.
Always cater to your base. Basic marketing.