I’d reach out to a local rep. They will at least make a phone call.
We had also called the insurance company and pointed out that the hospital said they got the insurance payment. In my mind that meant holding on to our refund was insurance fraud. We know the insurance company called the hospital on our behalf because they called back and told us so.
I have no clue where to start reaching out. I didn’t have this insurance when I got here, and was only covered by Medicare at the time, but because my income is so low, I shouldn’t have paid more than $3.70 a pop until January when it went to $3.90.
But try to explain it to Walgreen’s. Nope. Not gonna happen.