[Monkey Face]

Good job on the 3/6!

And good for you, knowing how to please the customer!

Once I tasted iced coffee, I could never go back to drinking it hot. It just wasn’t as much fun, for some reason.

[Tax-chick]

I like my coffee hot, even at camp. On Sunday morning, a man in a pickup brought coffee to the campsites for the leaders!

[Harmless Teddy Bear]

I have told my employees repeatedly that we live and die on customer service. I will never forget the time I was in a bookstore (not mine!) and a customer asked one of the clerks to help her find a fiction book for a school project. The clerk did not even look at her, just said in what I took to be a snooty tone "I only read "NON-fiction" and brushed on by her.

ACK!

What the frack?

Just because I was there I took it on myself to go up to the young lady and ask if I could help her. Took about three minutes to find her four or five options. I did not do it to help the store, I did it because anyone who wants to read a book is my friend, at least potentially.