[Harmless Teddy Bear]

I have told my employees repeatedly that we live and die on customer service. I will never forget the time I was in a bookstore (not mine!) and a customer asked one of the clerks to help her find a fiction book for a school project. The clerk did not even look at her, just said in what I took to be a snooty tone "I only read "NON-fiction" and brushed on by her.

ACK!

What the frack?

Just because I was there I took it on myself to go up to the young lady and ask if I could help her. Took about three minutes to find her four or five options. I did not do it to help the store, I did it because anyone who wants to read a book is my friend, at least potentially.

[Tax-chick]

Well said!

[Monkey Face]

Thank you for helping that reader!!

Some things stick with you forever. Being nice to the nice is always nice. (Paraphrasing Frank Burns of M*A*S*H)