Looks like the airline might have moved Ann so that a family could be seated together.
I guess Ann does not appreciate family values.
Family values?
Seriously, the “child” was not 5—she was long past 13 with her professional manicure and cell phone. I have sat on plenty of flights not next to my family members. Oh and I flew by myself when I was a young child and one of my children flew by themselves on occasion when circumstances necessitated...but this young lady was not a child, and to make a comment “Ann does not appreciate Family Values” is just not fair or accurate.
We don’t know all the circumstances, but from Ann’s tweets and reaction, I am guessing they moved Ann to a regular seat...I would be upset if I was on a long flight and had paid the extra fees for a seat with legroom and this had happened.
If customer satisfaction was the mission, the airline should have moved her to a comparable seat, or better yet, an upgrade...
Why offer pre-booked, specific seats if they won’t be honored? Maybe there is more to the story, but if what Coulter says is true then Delta is in the wrong here. She paid for something that was the taken away for no apparent good reason.