Posted on 07/26/2015 2:41:46 PM PDT by ducttape45
I don't know if anyone else has been hit with this, but lately I've been getting a message every time I use Adobe Acrobat 10. It says,
"Acrobat detected that it is not properly licensed. You may have unknowingly bought a counterfeit copy."
Then it tells me to visit Adobe or call them. One problem with this error message. I BOUGHT THE SOFTWARE FROM ADOBE! Now they're telling me it's counterfeit. Just wow. I wondered if anyone else has had this happen to them, and if so how do I get this stupid popup message to stop appearing.
Thank you.
check to make sure computer time/date is correct - If machine bios failed due to worn out batt, it may have reverted to it’s default. That can trigger such notices (generally... don’t know about Adobe)
But I can't find the off switch anywhere, and the Internet is surprisingly silent on the topic, unless I haven't typed in the right code words to find what I'm looking for.
I got the box right on my desk. I got the receipt, right here, from a legitimate retailer. But I have found out in the past the Adobe’s customer service sucks, and I don’t want to approach them until I have all the facts.
Adobe Motto 1: Anything Microsoft can phuque up, we can phuque up more.
Adobe Motto 2: Non hackable Flash? Feggedabowdit!
Abobe Motto 3: We guarantee at least 15 minutes of (hopefully troublefree use ) before replacing our buggy updates.
Is this the EXACT message? Because if it is, you're the only one on the Internet that has this particular problem.
I'm trying variations, but no luck so far.
About the Software Integrity Service notifications
This is a new service designed to inform and protect our customers from the risks of non-genuine and counterfeit software.
The chocolate ration has been increased from 35 grams, to 25 grams...
That’s exactly the message I’m getting. I can even email you an image file with the message.
I’ve seen that as well. Like I said earlier, I don’t want to talk to them until I have all the facts and know exactly what I’m going to say to them. I don’t trust them. Just like Microsoft, they will do anything in their power to force me into a newer product I don’t want and that’s what I’m trying to avoid.
There's a whine from 2013 on an Adobe forum, but I don't think it's relevant:
https://forums.adobe.com/thread/1102280
Perhaps you can get some attention on the Adobe forums.
It's almost as if they control the message about bad Adobe product experiences. Maybe they should direct some of that energy towards actually satisfying customers. That's why I went for the freeware packages that I'm using.
Verra strange.
Looks like I’ll be going that route as well. I won’t put up with this from Adobe and if they press me I’ll remove the software for what you currently use.
The only time I had to contact Adobe was when my office burned down and I called to get another copy of Acrobat. They very quickly located our information, and were extremely courteous, sending me an update and only charging $99.
I was very pleased with my interaction with Adobe.
HOWEVER
I am going to purchase me a new hard drive and load a Linux distro soon. I'll give it another shot.
On the Adobe Integrity Service, I finally found where it was loaded on my computer and activated via the registry. I removed the folder/files, deleted the entry from my registry and no more popups.
Sneaky, Adobe, very sneaky.
I have been hit with this problem despite purchasing directly from Adobe. I called the number but they claimed they could not find me in their database, which is really not my problem.
Anyway, ducttape45, could you PLEASE post the registry key you deleted and the location of the files/folders deleted?
Appreciated, DuctTape, very appreciated!
What I did was this:
1. Start Task Manager. You need to have that up and running before you start Acrobat. Click on the Processes tab.
2. While keeping a sharp eye on Task Manager, bring up Adobe Acrobat and open up something until you get the red box to pop up. I had to restart a couple of times before it came up.
3. You'll see a process start that coincides with that dialog box. I think it's called GenuineEdition or something similar. You'll see it in Task Manager, and you'll see the executable filename that's also associated with it.
4. Do a search on that filename on your C: drive and in the registry and you should find the registry key and the file folder. If I remember correctly, the file folder is in the Adobe program directory somewhere. I think it's simply called "GE."
I had saved directory with the executable file on the chance that someone on FR would require the information but after a while I deleted it. Believe it or not, that was just a couple of days ago!
Let me know if this helps, and if it does, keep track of the registry key and folder location. Learn from a lunkhead like me, don't delete important information before documenting it!
If I can find the folder name somewhere (I'm doing a search on my hard drive for the deleted folder) I'll post it.
Good luck!
That said two advantages remain with GIMP: it's FREE and the file types are not going to change just so you have to keep updating the software..
I think the offending program is:
AdobeGCCClient.exe
I have renamed it and deleted the key from the registry.
Somewhat the same but a bit different from your post. It was in the GC folder, which is probably what you meant by GE. But at least for me, AdobeGCClient.exe was a running process regardless of whether the pop-up box was there or not. Killing the process, killed the box. Just did it now so the effectiveness is not yet proven over the long haul. My popup box was pretty infrequent.
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