OK, I really did laugh out loud to that. That probably says something about me. Something bad.
Darksheare thought it would make the technicians friendly and cooperative.
Welcome to the “terrible human repository”, take a seat and await a customer service rep to come and answer all questions.
As an added bonus, you receive: glowing eyes!
They might not be yours, they might be in your sink at two in the morning, they might even be attached to a cat, but they sure do glow!
(Keep conversations close to the vest with cats around, they....listen. “ for it is theirs to see everything, hear everything, and know everything.”)
/ kidding.