Posted on 12/27/2011 10:24:34 AM PST by Hunton Peck
...actually...in excess of their minimal logistics line.
If you have ever noticed - Best Buy is not in the business of selling electronics...their primary business if you pay close attention is selling insurance and warranties. They can sell all the insurance and warranties in world - but not hardware. The don’t have the scale of logistics that Walmart, Amazon, Target, etc., have.
I have never relied upon Best Buy as hardware or software source when providing IT support for my customers.
=8-)
Given how best buy pushes their “extended warrenties” I STRONGLY suspect this was intentional.
Snag the internet sales with a bait and BLOCK so people will not buy elsewhere then cancel the order so the sale is denied to the other online retailers. They if possible push best buy “gift” cards.
methinks something stinks in denmark.
“How does h h gregg match up to these two?”
Never shopped there.
Circuit City had better class of employees and products.
Btt
Lol, that is goofy!!!
Yeah, me too. Too angry.
I buy nothing online that is critical. The idea that there is NO ONE to that gives a sh*t online is the primary reason. At least with a store there is someone to annoy until you get what you paid for or get your money back.
Online stores also believe they can keep your credit card information unsecured or charge to it anytime they feel like it. More than half of the companies I have ever given my credit card to online have been problems later.
EVERY company beleives any subscription can be automatically billed to your credit card for a new subscription. EVERY last one of them. I subscribed to several professional and hobby subscriptions and have checked not to automatically renew, yet, each and every one did so. I also canceled each and every one.
hhgregg is overpriced. A store for the uneducated consumer.
I don't know, but I can say this. Last Spring we bought a refrigerator from HH Gregg, and we were sold an HH Gregg warranty because they told us how difficult it would be to get service from the manufacturer should something break. As it would happen, the ice-maker broke a few months later, and when we called HH Gregg to take advantage of the speedy repair they promised us under their own warranty, they simply referred us to the manufacturer because it was still under their warranty. Sure enough, just as they had warned us, it was pretty much impossible to get service from the manufacturer, which left me wondering just what I had paid for.
Our office was donating a giant tv. I called the Salvation Army. They said they were OVER RUN with tv’s....bigger and better ones (ours was “out of date”).
Next Christmas, go to the Salvation Army for your gift purchasing. At least your money, well spent, would go to a great cause.....the few who remain with Him.
I sincerely believe they are now making our everyday products to malfunction on purpose.
Remember how long a fridge, oven, washer and dryer would last? And actually work?
Today’s products are MEANT to break down....especially after the “warranty” expires.
Yes, I am.
It seems like Christmas has been made to become Shopping Month and Annual Present Day.
Drives me absolutely mad!
I have a BB gift card and have no real use for it.
Here is the real Big Blue:
Your response is the best one so far. Anyone who lets Best Buy ruin their holiday was probably going to have a miserable Christmas anyway.
This story goes to show that you don't mess with The Claus.
Ya don’t tug on Superman’s cape;
ya don’t spit into the wind;
ya don’t pull the mask off the ol’ Lone Ranger;
and ya don’t elf around with Claus!
See post 27.
They never had any intention to fill all the orders, and waited to notify the low margin customers they wouldn’t get their stuff until december 22nd or so so (shockingly just after they could have guaranteed Christmas delivery).
This was done with forethought from the get go.
I am sorry, I am not buying for one minute you could not fill an order in 2011 for a WII placed on 11/25 by 12/25.. they are not in short supply, so it not a supply chain issue, we aren’t talking new hot limited supply products here folks, we are talking ubiquitous products folks can walk into any store and buy they were claiming they could not fill in a month.
This was without question done intentionally. Get as many orders in as possible, fill the large magin ones, but not the low margin ones, but don’t tell anyone until after the date where we know we are going to get orders for Christmas... then once that date has passed tell all the cheapskates too bad.
This wasn’t supply chain issues, this was pure unadulterated greed, and from that stand you have to admire the company, however, from a customer standpoint it just reinforces something I figured out long long ago from Best Buy, and that is, with rare exception do not shop there.
You paid for their executives trip to Burmuda in the corporate jet, that’s what you paid for.
Extended warrantees are usually worthless, none of them are going to do jack if it is still under manufacturers warantee... for appliances/big ticket items. Some places do sell REPLACEMENT warantees, which generally are worthless as things don’t often break, but when they do, you simply bring it back to the store and take a new one right off the shelf.
Its a huge revenue stream for retailers, with rarely ever having to make a payout on them.
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