North American could be Canadian.
Last time I called Dell Support, the East Indian that answered the phone told me to format my C: drive as the only remedy.
A quick call to a local networking guy had me up an running in 60 seconds.
Twice this past week I called for customer support (which is rare for me). One person was in South America and the other was in India. I said exactly what I needed in about five words, and they could not understand me fully, even though they were very close. I asked to speak to someone in America, and they transferred me. I told the American person that I really didn’t mind speaking to someone overseas, but I shouldn’t have to repeat something so very simple.
Are you aware of this?
Nice to see you again, HAL9000. :-)
They have done this for awhile, at least commercial accounts. We had gold protection which got us American support.
I have to admit that I am done buying Dells. I just bought a new one a few months ago and it has been nothing but a problem right out of the box. It has been very difficult to communicate with “tech support” people that don’t speak english very well and are obviously reading off of a troubleshooting card instead of just listening to the problem.
/rant
That felt better!
I talked to some Dell customer service reps recently in the Philippines. I had no problem understanding them, and they were actually helpful.
ping
Verizon internet tech support does this also. Their basic support consists of an Indian or Phillipino with poor English skills, who can’t deviate from a rudimentary script.
It costs $60 to speak to an English speaker. A hideous joke of a company.
Indians living in Mexico?
PING
Assuming they did bring the support centers back to the US, I would be fine if they raised the prices on their products. Cheaper isn’t always better.