HP has been wonderful with me every time I've been connected to their help desk. I realize you were after different "help" and know thqt it should n't be so difficult. The young man you spoke with was not using his head nor his customer service skills. I am giving him the benefit of the doubt that he had CS skills, since so many who do that kind of work do not!
You've a legit reasion to need to blow off steam!
I don’t think his english skills were all that good either. Everytime I tried to get off the script and get an actual response from him, he really floundered. He didn’t understand me very clearly and had an accent which was hard to understand.